CTI Group and Vaspian Join Forces to Provide Hosted VoIP Call Recording and Traffic Analysis

CTI Group, an innovative developer of voice over internet protocol (“VoIP”) telephony applications, announced today that they have joined forces with Vaspian, a provider of hosted VoIP services.  Vaspian will use CTI Group’s applications to deliver real-time usage analysis, event alarms and call recording to its hosted VoIP customers.  Vaspian is excited to offer CTI Group’s emPulseTM and SmartRecord IPTM to deliver new and important value to their customer base. 

Vaspian is gaining recognition as a leader in serving the small business market with next-generation hosted IP PBX services that deliver the productivity advantages extended through VoIP.  Having achieved interoperability with the hosted VoIP platform, branded silhouette, from Natural Convergence, CTI Group will team with Vaspian to fully integrate emPulse and SmartRecord IP and go to market within 30 days.  Once implemented, the applications will help Vaspian satisfy important business needs, enhance the value of Vaspian’s hosted VoIP service portfolio and increase ARPU.

Vaspian understands the needs of the small business user and how VoIP can help them enhance both their profile and their productivity.  By providing their service on a hosted platform, Vaspian frees the customer from having to make the capital investment associated with premise-based telephony.  Vaspian’s hosted offering also relieves the burden of day-to-day maintenance and support of the telephony system.  The customer is able to leverage the benefits of VoIP while remaining focused on their core business.

Its partnership with CTI Group is consistent with Vaspian’s mission to simplify telephony service for the end user. CTI Group’s traffic analysis solution, emPulse, provides regularly scheduled summaries and graphs of telephony activity that can be customized to the individual customer’s needs.  emPulse automates the monitoring and analysis of telephony service, thereby simplifying telephony for the end user and eliminating unnecessary communication expenditures. 

CTI Group’s call recording solution, SmartRecord IP, is also customizable to the customer’s needs.  SmartRecord IP doesn’t require the customer to purchase capital equipment or maintain and manage premise-based solutions.  In providing such a flexible, easy to deploy and maintain solution, Vaspian has again successfully met their promise to simplify telephony to the end user. 

Benefits of traffic analysis solution, emPulse:

• Identify opportunities for improved usage of telecommunications equipment
• Identify unnecessary costs via unneeded equipment
• Identify additional equipment needs
• Maximize efficiency in billing for billable hours
• Maximize and monitor efficiency and productivity for training and quality
  

Benefits of call recording solution, SmartRecord IP:

• Provide proof of compliance with legal and regulatory requirements
• Avoid costly disputes by archiving recorded calls for future proof
• Customize call recording to when and where your needs require
• Evaluate successes and failures for continuous improvement and training opportunities
• Access and playback recorded calls via an easy-to-use, secure Web interface
• Supervise/monitor calls that are in progress from anywhere, using the same easy-to-use, Web interface
  

By joining forces with CTI Group to provide emPulse and SmartRecord IP, Vaspian is able to add flexibility and meet customer demands while still keeping it simple.

“Vaspian’s platform is a natural fit for emPulse and SmartRecord IP.  The hosted VoIP environment provides so much flexibility and support to the end user and that is the goal of CTI Group with emPulse and SmartRecord IP.  We are excited to work with Vaspian to provide these solutions in the best way to fit the customer’s needs.”  Sid Rao, Chief Technology Officer, CTI Group.

“Our mission is to provide our customers with a user-friendly VoIP platform that offers a robust set of features and provides them with solutions for all their telephony needs.  By joining forces with CTI Group, Vaspian is able to increase our service offerings while still maintaining our philosophy of simplifying telephony service for our customers.”  Greg Schreiber, VP of Product Development, Vaspian.

For more information about CTI Group’s additional products, click here or call 1-317-262-2223.

For more information about Vaspian’s products and services, visit www.vaspian.com or call 1-716-961-6161.