CTI Group Integrates with Natural Convergence to Offer Traffic Analysis & Call Recording to Small Businesses

CTI Group, a cutting edge innovator of telephony solutions, is pleased to announce the successful integration of their traffic analysis solution, emPulse, and call recording solution, SmartRecordIP with the hosted key system solution provided by Natural Convergence, a supplier of hosted VoIP (Voice over Internet Protocol) software for service providers. This interoperability extends the Natural Convergence service offering with the benefits of providing both traffic analysis and call recording.

Natural Convergence provides a carrier-grade hosted VoIP application software designed to allow service providers to address the needs of the underserved small business market. Natural Convergence’s application, branded silhouette, enables small businesses to easily manage their phone services with easy to use IP phones and a user-friendly interface. They are dedicated to developing an ecosystem of partners to provide the end user with the most flexible and user friendly application. By joining forces with Natural Convergence, CTI Group also demonstrates the same dedication to serving the small business market.

Natural Convergence and CTI Group offer traffic analysis and call recording tailored to the small business sector. 

Benefits of traffic analysis solution, emPulse:

• Identify opportunities for improved usage of telecommunications
• Identify unnecessary costs via unneeded extensions 
• Maximize efficiency in billing for billable hours
• Maximize and monitor efficiency and productivity for training and quality
  

Benefits of call recording solution, SmartRecord IP:

• Provide proof of compliance with legal and regulatory requirements
• Avoid costly disputes by archiving recorded calls for future proof
• Customize call recording to when and where your needs require
• Evaluate successes and failures for training opportunities
• Access and playback recorded calls via an easy-to-use, secure Web interface
  

As vertical based telephony regulations and expectations grow, the need for SmartRecord IP and emPulse has become obvious. Both call recording and traffic analysis provide opportunities to improve efficiency, quality and overall revenue. Coupled with the user-friendly interface, the ease of using these applications fits the needs of practically any end user. 

“CTI Group’s emPulse and SmartRecord IP fit easily with silhouette -complimenting our service offering. Natural Convergence is dedicated to serving the small business market and we are growing an ecosystem of partners whose core values align with our own. In developing this partnership with CTI Group, we believe we have found that perfect match.” David Cork, CEO, Natural Convergence.

“Traffic analysis and call recording has been a long-standing requirement for small to medium sized businesses as it helps them automate key business processes and ensure effective communication service utilization.  Our partnership with Natural Convergence is mutually advantageous to both the service provider, as it increases the value of the hosted offering, and the enterprise, as it ensures feature equivalency with traditional fixed-line services.” Sid Rao, Chief Technology Officer, CTI Group.