SmartRecord Online – Hosted Call Recording

CTI Group’s Hosted Call Recording Service.

Why use CTI Group's hosted call recording service?

Our service helps organizations drive efficiency, automation and distributed workforce management. Not only is it affordable, but the service works with your existing phone service there’s no additional equipment or porting of numbers needed. Our service is a software-based recording system securely hosted for you, by CTI Group. The platform and architecture of our service allows for scaling you desire and the security you need.

No Additional Equipment Required

Our pay-per-use service is designed to help both end user and service provider customers reap the benefits of call recording without the burden of a high initial capital investment. CTI Group can easily provision our call recording service for either a traditional phone system or a soft switch.

End User Benefits of our Hosted Call Recording Service

Full featured call recording application - our hosted call recording service is based on our award winning, carrier class, SmartRecord IP platform.
Convenience - easy to use web interfaces that include filters, descriptions and comment annotation, making calls easy to retrieve.
Web-based; no software to install - recorded calls are viewed and accessed via a standard web browser.
Simplified pay-per-use agreements - and pricing is straightforward.
Administration – Mangement of the system is easy and user-friendly. Recorded calls are available to system users on a permissions basis.
Security - recorded calls required for legal, regulatory or compliance purposes can be easily transferred individually or in batches.

SmartRecord Online is a complete hosted call recording solution that provides innovative flexibility and cost advantages compared to premise-based call recorders. CTI Group's hosted call recording service uses our award winning SmartRecord IP platform. Service providers can add call recording as a service without the up-front capital investment that normally comes with providing a new feature. Enterprises can add call recording to their communications strategies with a low-cost entry point and "pay as you go" pricing plans.

“SaveItNow!'s customers love CTI Group’s call recording solution. The user interface is sharp and easy to use. The flexibility of recording what they want, when they want, is fabulous. When we add recording to a line, the revenue doubles immediately!”
Ken Clements Executive Director of Telecommunications - Dodson Group/BPS/SaveItNow!

SmartRecord Online is a software-based, hosted call recording system securely hosted for you, by CTI Group. The platform and architecture of our service allows for the scaling you desire and the security you need.

Service Provider Benefits of Hosted Call Recording

Call recording increases provider Average Revenue Per User (ARPU) by at least 25% per seat
No up front capital investment or commitment
“Build and Move” strategy - grow the business on our platform today then implement your own hosting platform once your customer base can support it
White labeled solution
Multi-tenant administration - hierarchy includes wholesaler, service provider, VAR and tenant
Marketing, training and seminar support