SmartRecord IP - VoIP Call Recording

SmartRecord IP is a carrier-class, VoIP call recording solution. It eliminates the need for premise-based recording equipment and packet-sniffing technologies. Its white-labeled and multi-tenant architecture make SmartRecord IP the ideal choice for hosted VoIP providers.

Businesses, call centers, enterprises and the public sector all face increasing requirements for call recording to meet regulatory, quality management, and legal demands.

SmartRecord IP is a VoIP call recording solution that uses a unique approach to capture telephone conversations. The technology helps eliminate costly network changes or the deployment of multiple premised-based recorders by acting as a central recording device within the network.

It includes features such as white-label web interfaces and a multi-tenant architecture that make the application an ideal choice for Hosted VoIP Providers, as well as enterprises wishing to centralize recording across multiple sites including home workers.

Benefits
SmartRecord IP VoIP Call Recording offers a variety of benefits to both the service provider and their customers.

• Low Total Cost of Ownership - unlike packet sniffing recorders, SmartRecord IP records from one central location in the network, reducing hardware deployment and management overhead.
• High Recurring Revenue Product - SmartRecord IP is a high recurring revenue product for the service provider when sold to customers as a value added service.
• Low Impact Installation - SmartRecord IP is implemented with minimal network impact.

More benefits...

Features
SmartRecord IP VoIP Call Recording is developed upon a proven set of features demanded by enterprise customers and call center.

• Dashboards - summarized information is provided in an appealing dashboard format.
• Annotation - offers the ability to add electronic markers in recorded calls as well as to attach documents for advanced contact center functionality.
• Alerts - e-mails are sent based upon user-defined business rules when call criteria is met.
• Categorization and Commenting - advanced search functionality allows the user to quickly find calls based upon user defined categories and text comments.

More features...

Architecture
SmartRecord IP VoIP Call Recording works with a variety of technologies and softswitch providers.

• Technologies - SmartRecord IP works with a variety of softswitch providers including Broadsoft, Metaswitch, Broadsoft's M6 as well as additional softswitch technologies.
• Advanced Architecture - insures that packet sniffing technology is not utlilized.

For more detail and specific architecture diagrams...

Components
SmartRecord IP VoIP Call Recording is developed on a platform of proven technologies and industry standards across multiple servers and databases.

• Architecture - SmartRecord IP is developed on a platform of proven technologies and industry standards across multiple servers and databases.
  
• Scalability - Systems are scaled to expected traffic, streamlining costs and simplifying platform maintenance.

For more detail and specific components ....