Call Management Systems

CTI Group’s product suite

CTI Group is a global provider of call accounting solutions, with over 13,000 customer installations across 45 countries, and a worldwide network of sales and support partners. We develop, deliver and support call management systems that empower businesses to improve the management and productivity of their communication systems and people while reducing costs.

Call Accounting

 

Proteus: is a market-leading call management system and reporting application designed for organizations looking to rapidly respond to business drivers and gain the optimum efficiency from their voice platforms. Proteus is an enterprise level solution.

Proteus is offered in a variety of solution sets, based on the vertical needs of the market. The Proteus call management system automatically interprets the vendor specific call information, thereby allowing businesses to easily produce professional management reports.

Proteus consists of the following product sets:

Proteus Enterprise: The Proteus Enterprise call management system is capable of collecting call data from multiple switches in different countries in real-time or on a scheduled basis, and costing calls using multiple carriers and currencies. It effortlessly scales from small to global sized organizations, and delivers information you can trust for reporting across the organization.

Proteus Enterprise P-Series: The Proteus P-Series call management system delivers the same features and powerful reporting engine as its big brother, Proteus Enterprise. Targeting the SME (Small to Medium Enterprise) market place, the Proteus P-Series offers control and manageability in a single switch environment.

Proteus Fraud Guard: Fraud Guard is an add-on module for the Proteus family of call management solutions. With comprehensive monitoring and reporting, it provides a flexible way to control voice costs and guard against the misuse and abuse of voice systems.

Proteus Trader: Designed specifically for investment banks and trading companies, Proteus Trader simultaneously monitors voice activity across trading platforms, PBX systems, private-wires, IP links and PSTN connections, delivering vital real-time statistics to the business.

Proteus Trader D-Series: Proteus Trader D-Series is a call management system and reporting application for small trading rooms with up to 60 turrets. It is the first choice for managers focused on gaining the optimum efficiency from their trading platform.

Proteus VoIP QMS: Proteus VoIP QMS is an add-on module for the Proteus family of call management solutions designed for businesses demanding better performance from their VoIP network. Proteus VoIP QMS offers high-quality, real-time, graphical monitoring of QoS and call information such as jitter, latency, packet-loss, MOS, call count, average call duration and bandwidth utilization.

emPulse

The emPulse call management system is a carrier-class, multi-tenant application that allows the service provider to offer call accounting to their customers as a hosted service. emPulse provides modes of reporting and monitoring that benefit contact centers and businesses with heavy phone traffic to improve their efficiency.

emPulse ACD: The emPulse ACD call management system has the functionally to act as full automatic call distribution (ACD) solution. Its functionality gives the users the ability to automate and monitor a call center in real time. emPulse ACD is tenant based, allowing for optimum flexibility.

 

Call Recording

eBilling and Analysis