Electronic Bill Presentment and Payment (EBPP) Reports –
Dynamic Reports

Electronic bill presentment and payment (EBPP) functionality; eBill with analysis delivered online or via email.

Dynamic Reports is a low-cost EBPP reporting, eBilling and analysis solution for SMEs and consumers. Delivered each billing period online or by secure email, Dynamic Reports offers summary and in-depth information for the previous month's billing in the form of statistics, 3D graphs, interactive charts and customer watch points and observations along with the capabilities to include an electronic version of the bill.

Service Provider EBPP Dynamic Reports Benefits

• Encourage take-up of eBilling with a low-cost, high volume solution
• Reduce costs by replacing paper bills with a more environmentally friendly solution
• Unique advertising channel to increase cross-sell/up-sell opportunities
• Drive website traffic and increase brand awareness
• Reduce need for customized billing reports
• Reduce the number of customer support calls by providing transparent billing information
• Increase customer satisfaction and reduce churn
• Attract new customers with a key, non-price related differentiator
• Transform billing from a simple demand for payment to a highly targeted communication
• Rapid delivery to market (from as little as 3 months)

All reports can be accessed through a simple menu system, or via hyperlinks within the ‘observations & actions' segment on the dashboard.

Interactive functionality allows end-users to select and change key usage reports and individual handsets to monitor activity from the homepage. Users manage their own contact details that are automatically updated to the service provider. Multi-play ready, the bill consolidates costs from converged services into a single, unified bill for simple cost control and management.

"This new web-based solution from CTI Group will enable our customers to better analyze their monthly bills. This solution allows us to provide our customers with a unique set of tools and demonstrate our commitment to continually improve in all areas of customer service."

Verizon Business

Dynamic Reports EBPP reporting at a glance

• Sophisticated Advertising Functionality - enables the service provider to place highly targeted advertising banners (based on a user's profile, spend or usage) on the customer's bill.
• Transfers Reporting Responsibilities to the Customer – enables the customer to easily change the default settings for watch points, observations, actions and customer details. The customer can choose between columnar or graphic presentations.
• Secure Delivery – ensures data protection to the users inbox or online presentation
• Reduces Billing Customer Support Costs – provides the customer with detailed information that is easily shared with service provider's representatives to quickly resolve disputes.
• Summary Dashboard - the Dynamic Reports homepage or ‘Dashboard’ is a unique feature designed to give the user fast access to an "at a glance" summary of a selected billing period or a number of billing period's information.
• Post Backs - the option to easily change the default settings for watch points, observations, actions and customer details.
• Sophisticated Advertising Functionality - within the solution, enables the service provider to place highly targeted advertising banners, based on a user's profile, spend or usage on the customer’s bill that link back to the service provider's website without the need for a sizeable CRM/customer profiling database.
• Powerful Reporting - Dynamic Reports has a set number of reports that display information in text and graphical representation.
• Call Records and Call Search - the ability to include call records with the solution is implemented as a switchable item; this switch is available at the service provider level and also as a threshold on the number of calls and/or number of CLIs.
• Call Filter - allows the recipient to enter search criteria to view a particular group of calls for example: all calls made on a Saturday to a particular number.