Our Solutions

CTI Group’s portfolio includes hosted service or premise-based electronic billing and analysis, call recording and call management solutions that help service providers all over the world deliver more value to their customers. With more than 13,000 installations in 45 countries worldwide, our dedication to providing the most user-friendly, feature-rich applications is evident by our enviable customer base that includes many of the world’s largest service providers and respected enterprises.

Service Provider Solutions:
CTI Group is an international provider of ebilling analytics, call recording and call management solutions to converged, fixed, and mobile service providers, hosted VoIP providers and corporate customers.

eBilling & Bill Analysis Solutions:
Analysis enhances service and cuts costs while creating customer loyalty and satisfaction. A value-added service that saves account management time, Analysis enables customers to create reports and allocate costs, with the option to access their bills.

Dynamic Reports give your customers a comprehensive understanding of their bill and phone services at a glance and cut customer service calls to your help desk. Dynamic Reports, designed for speed and ease of use, communicate comprehensive management analysis to all your customers each month, with the flexibility to accommodate your own branding and give you exactly what you need.

Call Recording:
CTI Group’s call recording solutions aid order accuracy, provide a "memory aid" in conflict resolution, and assist training: they are essential tools in complying with industry legislation, liability, dispute resolution, training and quality monitoring.

SmartRecord IP is our white label, scalable, secure-hosted, carrier-class call recording system designed specifically for telecommunications companies and service providers that provision hosted IP telephony.

SmartRecord Online uses the SmartRecord IP platform on a pay-per-use basis, providing flexibility and economy, replacing archaic premise-based solutions. End users and service provider customers can now implement effective call recording without up-front capital investment.

Call Accounting:
CTI Group’s call accounting systems are used by 13,000+ customers in 45 countries. Large and small businesses and telcos now have better visibility of their phone operations, helping them manage, monitor, and measure operations, cutting costs and eliminating fraud while automating and replacing old manual systems.

The emPulse call accounting system is a hosted or tenant-based, carrier-class, multi-tenant application that allows the service provider to bring hosted call accounting to their customers, offering the functionally to act as an automatic call distribution (ACD) reporting solution, providing the ability to automate reporting and monitor a call center in real time.

The Proteus family of solutions addresses the vertical needs of the market:

Proteus Enterprise collects call data in real-time or on a scheduled basis from multiple switches in different countries, costing calls using multiple carriers and currencies. It scales from small to global sized organizations, reporting across the organization.

Proteus Enterprise P-Series is aimed at the SME (Small to Medium Enterprise) marketplace.

Proteus Trader, for investment banks and trading companies, simultaneously monitors voice activity across trading platforms, PBX systems, private-wires, IP links and PSTN connections while delivering vital real-time statistics.

Proteus Trader D-Series works in small trading rooms with up to 60 turrets.

Add-on modules include Proteus Fraud Guard, which provides a flexible way to control voice costs and guard against the misuse and abuse of voice systems; and Proteus VoIP QMS, for businesses utilizing VoIP networks. It monitors QoS and call information such as jitter, latency, packet-loss, MOS, call count, average call duration and bandwidth utilization.

Find out more about how our solutions can better help your business today! Call 1-877-284-5669 or email today!