Service Providers

CTI Group is an international provider of eBilling and Analysis, and VoIP. Our product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. Our customers range from regional legacy service providers to wireless and hosted VoIP providers. Our feature set is ideal for any of these companies to integrate into their product offerings.

Hosted VoIP providers – Hosted VoIP providers offer voice over IP telephone service. Because the PBX is owned and controlled by the provider, the cost of the equipment is shared by many customers and, therefore, can be some of the most robust, feature-rich systems available in the market. We at CTI Group, are here to provide those robust features that set our hosted VoIP provider customers apart from the rest.

Wireless providers – With the rapid growth of the wireless market, wireless providers looked to us at CTI Group, for billing solutions that would make bill analysis simple and easy for their customers. With wireless usage now becoming, for many, their main source for telephony service, wireless providers are looking for the rich features provided by VoIP and traditional providers. We are here to help wireless customers add non-price related differentiators to their service and billing.

Cable providers – In order to compete with the hosted VoIP and traditional telephony markets, cable TV providers need to provide a more robust, feature-rich offering. We offer features that can differentiate these cable TV providers from their competition.

Regional Bell Operating Companies (RBOC) - These legacy local and long distance regional service providers are finding their market share eroding. At CTI Group, we offer solutions that streamline the day to day activities of these large providers while providing them with features that can help to be competitive in the IP and hosted PBX arena.

Independent Local Exchange Carriers (ILECs) – With their legacy telephone systems, ILECs face the issues with market share depletion that the RBOCs face along with additional competition from newly developed Competitive Local Exchange Carriers (CLECs). At CTI Group, we provide solutions that help them to competitively enter the IP and hosted PBX arena while still providing the features their end users require.

Inter Exchange Carrier (IXCs) – Legacy and traditional long distance companies feel the pressure of depleting market share due to increased wireless and VoIP usage. At CTI Group, we provide billing and bill analysis solutions along with rich features that allow these long distance providers to offer non-price related differentiators to their customers.

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