Service Provider Hosted

emPulse is a web-based, call accounting and ACD reporting* solution that enables service providers to deliver a superior contact center solution.

As contact centers become increasingly distributed and begin to leverage the benefits of hosted VoIP services, CTI Group’s  (link to CTI Group about page) emPulse will help them drive efficiency, automation and distributed workforce management into their communications infrastructure. emPulse Hosted Call Accounting and ACD reporting* enables service providers to offer this mission critical feature to their customers as an enhanced service; the customer doesn’t have to tie up precious capital in hardware or software, further eliminating the risk of technology becoming obsolete.

*With the implementation of the ACD reporting component.