Proteus

Support Services
Our product support services include:

• Choice of support contracts
• Dedicated helpdesk engineers
• Remote diagnostics, for seamless telephone support and software upgrades
• A nationwide team of support specialists
• A specialized team of project managers
• Comprehensive range of value added-services

Consultancy Services
With over twenty years experience in the financial sector.  Our consultants use a customer’s actual call data to offer advice on:

• Best practices
• Telecommunication cost reduction
• Tariff comparison and bill verification
• Cost allocation and billing schemes
• Customer responsiveness
• Network utilization

Tariff Support
Keeping track of the best deals amid the complex and ever-changing variety of tariffs is very time consuming.

Tariff support is a value-added service that updates the tariff information on the customer’s Proteus system thereby ensuring that customers can easily, and accurately, allocate costs, verify bills and compare carriers. Tariffs, whether standard or customized, can be added, removed or modified remotely, making maintenance quick, cost-effective and hassle-free.

Product Training
We offer standard and advanced training courses on our products and related software, delivering them either on the customer’s premises using their live system or at our in-house training centre. Investment in training ensures that customers gain maximum benefit from Proteus’ features and facilities.

For more information or to speak with a CTI Group customer service agent, call 1-877-284-5669 or email today.