CTI Group Introduces the First Hosted Patent Pending VoIP Call Recording Solution
The first completely outsourced service that requires no equipment on the customers premise

CTI Group, a global provider of online billing, self-care and communication management solutions, announces the release of SmartRecord IP, a Web-based call recording solution that enables service providers to deliver a superior contact center solution as well as facilitate legal  and regulatory recording scenarios.

The hosted VoIP services market is a rapidly growing market for service providers.  According to industry analyst InfoTech, the hosted IP telephony market is estimated to grow from $310 million in 2005 to almost $6 billion by the end of this decade; equating to an 80% compounded annual growth rate. CTI Group’s SmartRecord IP helps service providers ride the rapid growth of the hosted IP PBX market.

As contact centers become increasingly distributed and begin to leverage the benefits of hosted VoIP services, CTI Group’s SmartRecord IP will help them drive efficiency, automation and distributed workforce management into their communications infrastructure. CTI Group’s hosted call recording service enables service providers to offer this mission critical feature to their customers as an enhanced service; the customer does not have to tie up precious capital in hardware or software, further eliminating risk of technology that becomes obsolete.

“SmartRecord IP introduces a new ability to enable federal and governmental compliance by service providers with pending VoIP legislation, while still facilitating the essential needs of vertical markets such as contact centers,” said Sid Rao, Chief Technologist of CTI Group.

For more information about SmartRecord IP or CTI Group’s additional products, visit www.ctigroup.com or call 1-317-262-2223.