CTI Group's Call Traffic Analysis and Call Recording: Spanning VoIP and Premise-based Markets

CTI Group, an innovator in call traffic analysis and call recording solutions, spans the VoIP and premise-based markets.  By providing both VoIP and premise-based solutions, CTI Group reaches the entire telephony market with solutions that provide protection to end users as well as cost savings.

CTI Group offers both premise-based and hosted VoIP call traffic analysis and call recording. With premise-based telephony solutions, the hardware is owned by the end user, which allows those end users who have invested in premise-based equipment to continue to use their existing systems while still being afforded the opportunity to enjoy the benefits of call recording and call traffic analysis.

With hosted VoIP solutions, there is no capital investment required because it requires no hardware. The cost of a hosted VoIP application is simply added to the monthly bill with no hidden fees. All recordings and reports are available on line via CTI Group's web-based user-interface. CTI Group's hosted VoIP solutions are automatically upgraded to new versions and are accessible anywhere the internet is available. The ease and flexibility of these hosted VoIP solutions takes the maintenance and ownership off the shoulders of the end user. 

CTI Group offers call traffic analysis through Proteus that is applicable to both premise-based and service provider hosted VoIP applications. Proteus is an easy-to use communications management solution that provides regulatory reporting tools for businesses to track and report on communications usage.  Proteus is equipped with comprehensive reports to deliver the most frequently requested telecom usage information on call traffic to small and medium-sized businesses.  Proteus can seamlessly integrate communication devices in real time across multiple office locations and deliver reports, trend analysis, and proactive alarms to analyze system usages and costs and identify areas for improvement.

emPulse is CTI Group's hosted VoIP call traffic analysis solution. In response to customer demand, CTI Group has expanded their call traffic analysis to support the hosted VoIP environment.  By providing both standard and customized reporting on call activity, both incoming and outgoing, end users are able to monitor activity as well as realize trends.  This allows the end user the opportunity to enhance training, improve staff performance, and in some cases, streamline their VoIP system to work more efficiently for them.  If the end user opts to not take advantage of the hosted platform, emPulse is also offered as a license to the end user.  emPulse provides service providers the ability to fulfill customer needs while offering flexible alternatives and customized reporting in a VoIP environment.