CTI Group announces the release of emPulse
The first completely hosted SIP interoperable solution

(INDIANAPOLIS— August 30, 2006) – CTI Group, a global provider of online billing, self-care and communication management solutions, announces the release of emPulse, a hosted web-based communications management solution for small to midsize companies that operates in both the traditional and VoIP telephony environment.

emPulse offers flexibility and convenience. Its benefits include:

• A Web-based and completely hosted solution that is remotely accessed and available to the end-user 24 hours a day, 7 days a week where the Internet is available.

• Competitively priced and packaged for any sized business, with a special focus on contact centers, sales organizations, law firms, government agencies and financial institutions.
• Compatible in a VoIP environment to enable VoIP users to easily manage internal and external communications.
  

Based on an IP platform, emPulse streamlines communications reporting and puts valuable information at businesses’ fingertips. This allows businesses, with distributed networks, the ability to differentiate internal and external calls, identify misuse, identify under or over utilization and set alarms. This information can be used to manage productivity, costs and overall usage of all communication resources.

“emPulse is a unique product that provides real and practical communication reporting tools for the end-user to monitor their company’s communication cost and usage,” said Sid Rao, chief technologist for CTI Group.” It provides big company capabilities to small and midsize enterprises, without the added expense and extra hardware.”

The feature rich standard reports range from Billing Detail reports to Daily Traffic and Most Frequently Dialed numbers. These reports enable a 360 view of an enterprise’s communications system. These reports allow managers and customer care employees to operate communications systems more efficiently and allocate staff accordingly depending on service needs.

“emPulse is an extremely beneficial solution for any enterprise customer and is designed to be a flexible solution for service providers and communication resellers,”  said Rao. “Not only is emPulse priced competitively to offer small businesses the opportunity to have big business benefits, but emPulse is also the first completely hosted SIP interoperable solution in the evolving communication space. Its capabilities are endless.”

For more information about emPulse or CTI Group’s additional products, visit www.ctigroup.com or call 1-317-262-2223