eBilling and Analytics for a Converging World

CTI Group is a leading provider of eBilling and analytics solutions to converged, fixed and mobile operators. CTI Group has over 20 years of experience of providing in-depth telecom billing analysis for large enterprises and SMEs, with an enviable tier 1 and tier 2 customer base that includes many of the world's leading communications companies. The eBilling software solutions we provide are top quality carrier grade eBilling applications that compliment a company's existing infrastructure by adding end-user features required by business consumers. The paper bill is becoming a thing of the past. Economic and environmental challenges have made eBilling top of mind for many businesses as they evolve to both save money and better provide services to their customers.

CTI Group's eBilling portfolio consists of the following product offerings:

Analysis
It’s the old dilemma: how can you offer your business clients a higher level of service – but at the same time cut costs? More Telcos are finding that Analysis is fast resolving this problem. It's the leading-edge, bill analysis tool that creates loyalty and satisfaction – while cutting costs in servicing your most important accounts. Analysis provides a value added service to business customers and saves Telco's time on account management. It enables the customer to create their own reports and allocate costs with the option to access their bill, allowing them to understand and manage their phone spend.

Dynamic Reports
Imagine the chance to give your customers a comprehensive understanding of their bill and phone services at a glance…remove paper and postage costs, and at the same time cut customer service calls to a fraction of their current level! Dynamic Reports does all this and more. Designed for speed and ease of use, it is an amazingly cost-effective way to communicate comprehensive management analysis to all your customers each month. Both versatile and flexible, Dynamic Reports can easily be adapted to accommodate your own branding – and the product features can also be adapted to give you exactly what you need…a combination you wouldn’t encounter every day!

Benefits of eBilling to the service provider

• Increase in new business and customer retention
• Scalable solutions to meet customer demand
• Increased customer satisfaction
• Rapid delivery to market with return on investment (ROI)
• Reduced customer churn
• Reduced bill production and distribution costs

• Understanding and transparency of costs and usage
• A comprehensive tool that helps manage activity
• Information that independent research shows they require
• Fewer billing questions
• Reduced time spent processing the bill  

"CTI Group was the only company that offered all the requirements of a web based solution that our customers and Vodafone internally required. We wanted an online system that would be up and running quickly and liked the snapshot information that CTI Group's solution provides. It was a great combination that fulfilled our customer's needs and our own internal requirements at the same time." Project Manager Vodafone Ireland

"CTI Group’s bill management package has been a great 'customer win-back' solution for Vodafone Ireland and has proven to be very popular with our customers. After just 12 months a significant number of Vodafone Ireland's corporate customer base is registered on the system." Post Paid Billing Development Manager Vodafone Ireland