Telemanagement Systems That Meet Your Unique Business Needs

No matter what industry you're in, CTI Group's telemanagement system solutions can help you achieve optimum business performance. Our scalable systems – often coupled with hosted solutions – enable you to meet your expanding organizational needs without the inherent risk of capital equipment obsolescence and depreciation. The key to your success is determining the right fit for your unique business needs.

CTI Group's Call Data Collection:
If you're interested in collecting call data that can be quickly analyzed at many levels – and from different perspectives – we've got you covered. Whether you're a single- or multi-site business, our Proteus D-Series and Proteus Enterprise telemanagement system solutions can meet your needs.

Financial industry call requirements are supported by Proteus Trader and the Proteus Trader-D Series telemanagement systems.

With add-on modules, such as Proteus Fraud Guard and Proteus VoIP QMS, you can enhance the value and flexibility of your CTI Group telemanagement system by controlling voice costs, guarding against misuse and abuse, and ensuring your VoIP network needs are being met.

CTI Group's Call Recording Solutions:
Hosted, scalable, carrier-class, white-label SmartRecord IP and pay-per-use SmartRecord Online are CTI Group's industry-leading call recording solutions. Built to comply with industry regulations, to assist in liability and dispute resolutions, and to aid in training and quality control, both telemanagement systems provide flexibility and economy, replace archaic premise-based solutions, and allow users and service providers to implement effective call recording – without an initial capital investment.

CTI Group's Call Accounting Solutions:
emPulse – CTI Group's hosted or tenant-based, carrier-class, multi-tenant call accounting solution – helps service providers offer a hosted call accounting solution to their customers while acting as an automatic call distribution (ACD) reporting solution in real-time.

Your carefully archived and readily available data is made actionable with CTI Group's Analysis and Reporting solution. Analysis enables every customer to create reports and allocate costs – with open access to bills.

Dynamic Reports can reduce the number of customer service calls that reach your help desk by communicating comprehensive management analysis to your customers every month. The easy-to-use interface architecture gives you the flexibility to remain brand-compliant while providing your customers with exactly what they need.

Finding the Right Fit
CTI Group's family of telemanagement system solutions addresses the telephony industry's greatest organizational and functional needs. The products are designed to include the most common and useful perspectives and reports found across the industry and can be easily tailored to provide customer-specific data presentation and analysis. Additionally, these industry-leading telemanagement system solutions transparently scale to your unique needs, thereby reducing down time and training time and minimizing resistance to change.

Whether you're a large corporation or a small, homegrown business, CTI Group can help you choose and implement the right solutions to simplify your operations, reduce upfront and ongoing expenses, identify and eliminate in-house problems, provide better information and management tools, and save your hard-earned revenue.

Call our experts. Explain your situation, and we'll work with you to find the telemanagement system solution that best meets your needs – both now and in the future.