Call Recording Solutions

Whether recording for regulatory purposes, contact center compliance, training purposes or merely to capture the "voice of the customer", there is no faster and easier way to achieve your recording objectives than SmartRecord.

SmartRecord is a simple to use call recording/voice recording application created for traditional (TDM), VoIP and hybrid telephony solutions in a single recorder.

It is a web-based, true multitenant software solution that offers flexible and secure administrator configuration, device agnostic playback capabilities and appliance free active recording.

SmartRecord

• Carrier-class application.
• Supports virtualized environments.
• Active recording for Avaya, Broadsoft and Cisco.
• White label capabilities to support carrier, service provider and corporate branding.

Benefits
SmartRecord Call Recording offers a variety of benefits to premise and hosted users alike.

• Low Total Cost of Ownership - unlike packet sniffing recorders, SmartRecord  records from one central location in the network, reducing hardware deployment and management overhead.
• High Recurring Revenue Product - SmartRecord  is a high recurring revenue product for the service provider when sold to customers as a value added service.
• Low Impact Installation - SmartRecord  is implemented with minimal network impact.

Features

• SmartRecord Call Recording is developed upon a proven set of features demanded our users.
• Dashboards - summarized information is provided in an appealing dashboard format.
• Annotation - offers the ability to add electronic markers in recorded calls as well as to attach documents for advanced contact center functionality.
• Alerts and Notifications - e-mails, SMS and screen pops are sent based upon user-defined business rules when call criteria is met.
• Auto Categorization – allows for call categorization based on pre-defined user alerts advanced.