Considering a Call Recording Software Solution for Your Business? We Can Help.

No matter what industry you're in, effective and reliable call recording software can benefit your organization. With one of CTI Group's superior solutions, you can:

• Ensure accurate transcriptions of customer service orders and inquiries are taken
• Leverage recorded calls as valuable training aids
• Increase productivity (the knowledge that calls are recorded helps both parties stay focused on the business transaction)
• Use recorded calls to help avoid misunderstandings and refresh lost or altered memories
• Reduce personal calls immediately and permanently
• Track, document, and prosecute the most egregious phone system misuse (i.e., fraud and theft)

The true value of a superior call recording software solution is its “always-on” availability. CTI Group's software – which allows tagging, sorting, and retrieval in easy-to-understand formats – is built to ensure your recorded data is always available. Intuitive user interfaces make learning the system simple and quick. And standard reports can be easily optimized or customized to meet your organization's unique needs.

CTI Group's SmartRecord products are scalable, so there's no need to upgrade your service as your needs expand. The benefit? A reduction in training costs and a preservation of system expertise throughout your organization.

Remote hosting provides you security, redundancy, and accountability. And it ensures that you'll never have to replace outdated call recording software equipment or bear the financial burden of its obsolescence.

Whether you're a sophisticated enterprise or a single-site operation, CTI Group has a call recording software solution for you. Click on the business profile that best describes your organization, and read about the product details that will benefit you.

If you are:

• A service provider,
• A large corporation,
• An organization with multiple users, or
• A multi-size business,

You should consider CTI Group's SmartRecord IP solution.

SmartRecord IP is a carrier-class, VoIP call recording software solution. This powerful product eliminates the need for premise-based recording equipment. Because SmartRecord IP is built with a white-labeled and multi-tenant architecture, it's the ideal choice for hosted VoIP providers.

If you are:

• A single-site operation,
• Searching for a call recording software solution that requires no additional capital investment,
• Interested in a quick implementation, or
• Looking for product versatility and visibility,

Then SmartRecord Online can meet your needs.

SmartRecord Online is a hosted call recording software solution that works with either a traditional phone system or as a soft switch and is integrated with your existing phone service – so there's no need to purchase additional equipment. SmartRecord Online is software-based and hosted remotely by CTI Group with a platform and architecture that guarantees scalability and security. This affordable call recording software solution can be installed –and scaled as needed – with minimal initial capital investment.