What are Call Accounting Systems?

A call accounting system is a telecommunications software or hardware application that captures and costs telephone usage events. Internationally, call accounting systems may be referred to as call logging systems. Call accounting systems detect outbound and inbound calls, call ring outs, call routings, abandoned calls, and other activities.

CTI Group is a global provider of call accounting systems, with over 13,000 customer installations across 45 countries, and a worldwide network of sales and support partners. We develop, deliver and support call accounting systems that empower businesses to improve the management and productivity of their communication systems and people, while reducing costs.

Our products were developed to enable large and small businesses as well as Telco’s to have better visibility of their company's phone operations in order to help manage, monitor and measure the success of their operations. The benefit to the user is cutting costs, eliminating fraud and automating systems that were manual to save resources.

We offer 2 different suites of applications.

Proteus: a market-leading call management and reporting application designed for organizations looking to rapidly respond to business drivers and gain the optimum efficiency from their voice platforms. Proteus is an enterprise level solution.

Proteus is offered in a variety of different solution sets, based on the vertical needs of the market.

The following Proteus call accounting systems automatically interprets the vendor specific call information, thereby allowing businesses to easily produce professional management reports.

Proteus Enterprise: Proteus Enterprise is capable of collecting call data in real-time or on a scheduled basis from multiple switches in different countries and costing calls using multiple carriers and currencies. It effortlessly scales from small to global sized organizations, and delivers information you can trust for reporting across the organization.

Proteus Enterprise P-Series: The Proteus P-Series delivers the same features and powerful reporting engine as its big brother, Proteus Enterprise. Aimed at the SME (Small to Medium Enterprise) market place, the Proteus P-Series is designed to offer control and manageability in a single switch environment.

Proteus Fraud Guard: Fraud Guard is an add-on module for the Proteus family of call management solutions. With comprehensive monitoring and reporting, it provides a flexible way to control voice costs and guard against the misuse and abuse of voice systems.

Proteus Trader: Designed specifically for investment banks and trading companies, Proteus Trader simultaneously monitors voice activity across trading platforms, PBX systems, private-wires, IP links and PSTN connections, delivering vital real-time statistics to the business.

Proteus Trader D-Series: Proteus Trader D-Series is a call management and reporting application for small trading rooms with up to 60 turrets. It is the first choice for managers focused on gaining the optimum efficiency from their trading platform.

Proteus VoIP QMS: Proteus VoIP QMS is an add-on module for the Proteus family of call management solutions designed for businesses demanding a better performance from their VoIP network. It offers high-quality, real-time, graphical monitoring of QoS and call information such as jitter, latency, packet-loss, MOS, call count, average call duration and bandwidth utilization.

emPulse

The emPulse call accounting system is a carrier-class, multi-tenant application that allows the service provider to offer call accounting to their customers as a hosted service. emPulse provides modes of reporting and monitoring that benefit contact centers and businesses with heavy phone traffic to improve their efficiency. The emPulse call accounting system has the functionally to act as a full automatic call distribution (ACD) reporting solution. Its functionality gives the users the ability automate reporting and monitor a call center in real time. emPulse is tenant based, allowing for optimum flexibility for service providers and their customers.