Call Accounting System

The Proteus Enterprise call accounting system offers medium to large business managers all the information they need to extract the optimum efficiency and cost effectiveness from their telecoms systems. As an integral part of that duty, Proteus Enterprise is an effective tool that combats internal fraud and abuse of telecom systems and resources.

Designed to effortlessly scale from large SME to global sized business, Proteus Enterprise call accounting system monitors bandwidth utilization and network efficiency while managing employee productivity and detecting and discouraging employee misuse of the company's telecoms systems.

The Proteus Enterprise call accounting system can collect call data in real time or to the manager's custom schedule, from a single location or across multiple countries, while automatically costing calls using multiple carriers and currencies.

• Interfaces with all traditional (PBX) and VoIP switches and has true IP connectivity
• Utilizes a sophisticated web browser dashboard-style interface with user-defined security levels, allowing access from any point on the company’s Intranet 
• Includes more than 60 standard report templates and a powerful filtering system 
• Enables auto-scheduling and email delivery of reports 
• Real-time monitor for instant access to call information
• Allocates and reports on costs and usage throughout the organization
• Measures call traffic for optimum provision of network capacity 
• Monitors calls against user defined criteria to identify abnormal use or abuse of telecom network facilities
• Saves money by comparing the costs of different telecom carrier’s tariffs using an organization’s call data
• Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

What all this means: the Proteus Enterprise call accounting system saves money by analyzing an organization's call data, by enabling managers to:

• Compare different carriers' costs, to choose the most cost effective provider
• Identify excessive personal telephone calls
• Highlight busy times when resources need re-allocation
• Identify long duration calls, down to the extension and time of these calls
• Verify targets for key performance indicators, like time to answer and length of call
• Define alerts that target specifics such as premium rate numbers, calls over a specific duration or cost, response times, or no-call periods

Telephony systems are critical to all business, and their performance and integrity are essential to maintaining customer confidence. Further, optimal use of these resources dictates clean performance. To this end, Proteus Enterprise enables managers to monitor use (both proper and illegitimate), track users, and detect questionable, unusual, or fraudulent activity. As a management tool for monitoring and documenting both exemplary and improper use of the system, Proteus Enterprise can gather data and filter it to produce a palette of standard reports, or managers can utilize filters to produce tailored reports, to isolate certain parameters or to highlight and analyze data from particular perspectives.

The act of analyzing or creating custom reports also leads to a better understanding of how a particular telephony system is used, and thus opens the door to understanding how they can be misued. When these opportunities are understood, they can be discovered and stopped.

Easily customized for individual business needs, its intuitive browser based dashboard provides innovative ways to manage information and resources, from any location that has Internet access.

Proteus Enterprise also effortlessly scales from small to global sized organizations, dealing automatically with varied currencies.

Simply said, the Proteus Enterprise call accounting system helps companies gain the optimum efficiency from their voice platforms. No special uploads are required; no hardware or infrastructure changes are required.