Call Accounting Solution

Offers total visibility of communication costs and usage.

Overview
Few businesses can risk underestimating such mission-critical resources as their telephony systems. They truly are one of the most highly used business assets, from sales and support activities, to chasing customers for payment. Therefore, it makes sense that only by a better understanding of how they are used, and unfortunately often exploited, can they be improved. Proteus provides a strategic tool with which to monitor and save costs, verify usage, increase productivity and guard against fraudulent activities. Easily customized for individual business needs, its intuitive browser based dashboard provides innovative ways to manage information and resources. Proteus is capable of collecting call data in real-time, or on a scheduled basis, from multiple switches in different countries and costing calls using multiple carriers and currencies. It effortlessly scales from small to global sized organizations, and delivers information you can trust for reporting across the organization.

Proteus call accounting solution is a range of premise based, call accounting solutions targeting different business sectors. The software collects and reports on the call information that is available from traditional telephone systems (PBX), VoIP telephony solutions and dealing platforms.

The Proteus call accounting solution automatically interprets the vendor specific call information, thereby allowing businesses to easily produce professional management reports.

Proteus Family of Solutions

Proteus Enterprise: Proteus Enterprise is capable of collecting call data in real-time or on a scheduled basis from multiple switches in different countries and costing calls using multiple carriers and currencies. It effortlessly scales from small to global sized organizations, and delivers information you can trust for reporting across the organization.

Proteus Enterprise P-Series: The Proteus P-Series delivers the same features and powerful reporting engine as its big brother, Proteus Enterprise. Aimed at the SME (Small to Medium Enterprise) market place, the Proteus P-Series is designed to offer control and manageability in a single switch environment.

Proteus Fraud Guard: Fraud Guard is an add-on module for the Proteus family of call management solutions. With comprehensive monitoring and reporting, it provides a flexible way to control voice costs and guard against the misuse and abuse of voice systems.

Proteus Trader: Designed specifically for Investment Banks and Trading Companies, Proteus Trader simultaneously monitors voice activity across trading platforms, PBX systems, private-wires, IP links and PSTN connections, delivering vital real-time statistics to the business.

Proteus Trader D-Series: Proteus Trader D-Series is a call management and reporting application for small trading rooms with up to 60 turrets. It is the first choice for managers focused on gaining the optimum efficiency from their trading platform.

Proteus VoIP QMS: Proteus VoIP QMS is an add-on module for the Proteus family of call management solutions designed for businesses demanding a better performance from their VoIP network. It offers high-quality, real-time, graphical monitoring of QoS and call information such as jitter, latency, packet-loss, MOS, call count, average call duration and bandwidth utilization.

How quickly can the Proteus call accounting solution provide commercial value?

Cost savings can be visible immediately through carrier comparison and bill verification, let alone by subconsciously making employees more accountable for their personal telephone usage. Unfortunately, "time theft," or personal abuse of communication facilities, is now widespread in most businesses. Most customers realize a payback period of four to six months, after which the cost reductions and improved productivity increase the company's operating margin.

Businesses use the Proteus call accounting solution to identify and eliminate unnecessary telecom expenditures, manage employee productivity, stop employee telephone misuse, and identify unanswered calls to key groups such as sales.

Key Business Drivers
Many well-known companies, in both the public and private sector are already enjoying the benefits of Proteus, with most enjoying a return on their investment in less than four months.

Save Communication Costs

• Compare different carriers and choose the most cost effective provider
• Identify excessive personal telephone calls

Increase Employee Productivity

• Highlight busy times when resources need re-allocation
• Identify needless long duration calls

Improve Customer Service

• Set targets for key performance indicators, like time to answer and length of call Track Incoming, outgoing and missed calls
• Visibility of inbound and outbound contact with key clients Pro-actively alerts against services being down/interrupted
• Notification of unusual trends in activity Large choice of report export options including MS Excel, MS Word, RTF and PDF
• Schedule daily, weekly or monthly reports to be automatically emailed at pre-determined intervals, minimizing user intervention and ensuring reports are delivered on time and to the right people
• LDAP and Active Directory compliant, for ease of integration with other telephony systems and databases