Call Accounting

Proteus Enterprise P-Series call accounting software is tailored to our SME (small to medium enterprise) customers with a single switch and a maximum of 500 ports. Like Proteus Enterprise, it collects call data in real-time or according to a user-determined schedule. Proteus Enterprise can cost calls across multiple carriers and currencies, and provides managers with all the information they need to systematically and automatically monitor network efficiency, bandwidth utilization and employee productivity. Simply put, the Proteus Enterprise call accounting system detects and discourages misuse of the company's telecoms systems by employees.

Unfortunately, "time theft," or personal abuse of communication facilities, is now widespread. After installing Proteus Enterprise call accounting, most customers realize a payback period of four to six months, after which the cost reductions and improved productivity increase the company’s operating margin.

Cost savings can be realized immediately through carrier comparison and bill verification. In fact, merely installing the call accounting system and explaining its operation to employees has been shown to reduce abuse as knowledge of the system's installation subconsciously makes employees more aware of their personal telephone usage.

Proteus Enterprise P-Series – Call Accounting Features

• The browser-based dashboard is easy to use
• A sophisticated interface with user defined security levels allows access from any point on the company’s Intranet
• Over 60 standard report templates plus a powerful customizable filtering system
• Auto-scheduling and email delivery of reports
• Real-time monitoring for instant access to event records
• Allocates and reports costs and usage from every port
• Measures call traffic for optimum provisioning of network capacity
• Identifies abnormal use or abuse of telecom network facilities
• Integrates with other Lightweight Directory Access Protocol (LDAP) compliant databases

Proteus Enterprise works over multiple PBX and VoIP switch equipment types and is easy to use, requiring mere minutes of initial training.

Beyond the system's popular and useful standard call accounting filter templates, user-defined flags and templates are easy to produce and can arrange data reports to best-answer specific management questions. From comprehensive analysis to a quick report, from history or in real-time, data is available in the format the manager needs, on the spot or on a schedule determined by the manager, online or by email.

Businesses use Proteus Enterprise call accounting to identify and eliminate unnecessary telecom expenditures, manage employee productivity, stop employee telephone misuse and identify unanswered calls to key groups such as sales.