CTI Group Partners with Sylantro Systems to Provide VoIP Call Traffic Analysis and ACD reporting

CTI to Join Sylantro Global Summit as Silver Sponsor

CTI Group, a cutting edge VoIP applications provider, and Sylantro Systems, the leading provider of multiplay application feature servers announced today that Sylantro is offering advanced traffic analysis reporting tools for the company’s Synergy platform including historical and real time traffic reporting for use in businesses and call centers.

Sylantro Systems Inc. is the leading provider of software to service providers that deliver hosted VoIP applications. Sylantro's carrier-grade software platform, Synergy, enables service providers to deliver telephony solutions from IP Trunking to hosted PBX services and hosted consumer applications. The hosted applications simplify telephony by eliminating the need for hardware, capital investment, and maintenance. Sylantro’s Synergy allows service providers and end users to customize the hosted communications packages that best fit their needs.

The new ACD capability includes call traffic analysis and ACD reporting to provide comprehensive reports that can be scheduled for regular delivery and are easily retrievable on demand from an online interface.  These reports can be used to monitor employee performance and telephony costs through call volume analysis and response time.   

“Advanced real time call traffic analysis and historical ACD reporting combined with our Synergy ACD capability provides call centers with the fastest, most comprehensive reporting available today. We are excited to add this application to our platform and believe that this will improve call center customer service overall,” said John Trobough, SVP of Solutions at Sylantro Systems, Inc.

“Sylantro’s Synergy multiplay application feature server provides a great platform for our call traffic analysis and ACD reporting and we are pleased to work with them to provide a broader range of features to call centers and to enable them to provide a high level of service, and the ability to measure the quality of those services.” Sid Rao, Chief Technology Officer, CTI Group.