Support Plans

Our tiered support plans offer comprehensive support for both the Proteus Product Suite and SmartInteraction Suite.

The basic Performance support package includes help desk access throughout the work week and software updates to ensure your company has the latest tools and features offered by our solutions.

For those interested in a more feature-rich plan, we offer the Proactive support package service, which provides network “health checks,” extended help desk support, access to a dedicated account manager and remote diagnostic testing capability.

For those companies that want access to our support team around the clock and get the benefits of in-depth consultation, we recommend our top plan—the Optimal support package.

Performance

SUPPORT PLAN

Accessible support and the latest CTI Group product features

  • Prompt troubleshooting
  • Latest tools and features
  • Discounts on future versions of software packages

Proactive

SUPPORT PLAN

Seven-day-a-week support with proactive, personal consultation

  • Quarterly system update  reports 
  • Frequent and proactive "Health Checks"
  • Increased discounts on future versions of software packages

Optimal

SUPPORT PLAN

Support any time, all the time with superior guidance across our solutions

  • Access to the CTI Group team 24/7
  • Resources for optimizing results and performance
  • Free upgrades on future versions of software

WHY SOLUTION SUPPORT?

Our support plans are built on CTI Group’s proven 20-year track record of partnering with some of the world’s leading companies. CTI Group support offerings add value and increase productivity by:

  • Ensuring our solutions are fully integrated across your company’s infrastructure
  • Providing you with the latest features and tools offered by CTI Group solutions
  • Staying ahead of maintenance issues through personalized, proactive service
  • Maintaining a competitive edge by monitoring industry trends 

 

GET SUPPORT TODAY

Call 1-866-845-2991 or email support@ctigroup.com to inquire about adding CTI Group managed service.