Our services are built on a passionate commitment to our customers and their users. From implementation to ongoing support after install, CTI Group is dedicated to ensuring our solutions are operating at their peak levels. Our highly-technical support team is staffed with engineers and service experts who not only know our solutions – they helped build them.
To ensure our solutions meet and exceed your business goals, we’ve created a range of customer support options to cater to your specific needs.
Our tiered support plans offer comprehensive support for both the Proteus Product Suite and SmartInteraction Suite.
Silver Support Plan
Accessible telephone and email support available during business hours.
- Prompt troubleshooting
- Service pack updates
- Discounts on future minor releases of the software
Gold Support Plan
Extended business hour support and proactive system health checks
- Extended business hour support up to 13 hours per day
- Annual system health checks
- One minor release free of charge
- Discount on future major releases of the software
Platinum Support Plan
Seven day support cover with superior proactive support and resolution times
- Seven day per week support cover with 24x7 option for SmartRecord
- Quarterly technical review of system
- Software assurance for future upgrades
Why Solution Support?
Our support plans are built on CTI Group’s proven 20-year track record of partnering with some of the world’s leading companies. CTI Group support offerings add value and increase productivity by:
- Ensuring our solutions are fully integrated across your company’s infrastructure
- Providing you with the latest features and tools offered by CTI Group solutions
- Staying ahead of maintenance issues through personalized, proactive service
- Maintaining a competitive edge by monitoring industry trends