At CTI Group, some of our greatest customer's stories will never be told. We specialize in the development of unified communications tools for the telecommunications industry; from the telco giants around the world, to the smallest of service providers in rural areas. We believe we excel at being an OEM solution provider because we can demonstrate these key success components:
Our partner and OEM programs succeed because they are mature, tested and proven. CTI Group provides the following to ensure efficient delivery, price competitiveness and margin protection:
CTI Group applications and solutions are utilized by some of the most well known brands. We can’t tell you where, or how, or under what product or provider name, but we can tell you who they are.
For more information on CTI Group OEM programs, please contact sterry@ctigroup.com.
Billing systems are a critical element of any business; the investment for these systems can often be the most substantial infrastructure cost to a company.
Integration of the Analysis tools to billing platforms increases customer retention through improved toolsets for the management of the customer's telecommunications expenses with online access, on-demand and flexible reporting in manner that provides independence and builds trust between the biller and their customer.
Billing systems providers, ISV’s, and the providers of managed billing services are those most often tasked with the delivery of these tools.
Our relationships with the leaders in the delivery of these solutions will continue to grow as we seek new OEM partnerships.
Data from the various modules of the Proteus Product Suite is widely utilized in our customer’s related business systems.
The comprehensiveness and reporting of the information provided by Proteus is unmatched by any other offering, thus making it an ideal application for marrying the many disparate monitoring tools for communications systems.
The evolution of recording platforms and their increasing relevancy to transaction and interaction based customer communications has created substantial opportunity for expanded OEM relationships.
As the evolution of the multichannel contact center and marketing operations teams for large corporations continues, the relevance of integrating these best of breed channel based solutions is growing.
The tightest possible link between recording platforms, IVR’s Queue’s, CTI application’s, CRM’s and BI tools is the best way to ensure an optimum customer interaction.
To this end CTI Group will continue to expand our market leadership stance through increasing our extensive OEM portfolio to deliver increased compatibility with the best of breed solutions in these areas.
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