What is Analysis?
 

Analysis is a truly flexible, industry standard, portal architecture providing unparalleled levels of integration and deployment options for all sizes of Telco. It delivers hard cost savings through the reduction and elimination of paper bill processes and reduces account delinquency and days sales outstanding. Analysis also increases customer loyalty through a personalized online experience.

How is Analysis sold and deployed?

• Available as On Demand as a fully hosted and managed service
• Available via Software as a Service for Enterprise integrations and deployments

Who is the ideal target for an Analysis solution?

• Telecommunications providers struggling to meet the many different billing demands of multinational locations
• Telecommunications providers with billing systems that do not enable PDF based e-delivery of customer invoices
• Telecommunications providers with disparate billing systems across multiple geographies and customer entities
• Billing system developers requiring a best in class plug in for e-bill delivery and analytics tools
• Providers of outsourced billing solutions requiring a best in class technology for turnkey solution delivery

Benefits of Analysis
 

For the Telco

• Increased customer satisfaction and reduce churn
• Reduced inbound queries and customer care costs
• Reduced bill production and distribution costs
• Reduced demand on customer service centers
• Provides revenue and margin assurance data
• Provides vehicle for one to one marketing to your end user based on their billing data and history

For the End User

• Improved cost allocation through rapid and comprehensive usage transparency
• Saves time processing and approving the bill
• Identify which services are being over or underutilized
• Ability to analyze data billed in various currencies as one account
• Secure, multiple user access for department managers through multiple layers and across numerous sites

Features of Analysis
 

DashBoard

The Analysis Dashboard contains a comprehensive overview of use for each billing period, with easy navigation to all parts of the site, so your users can easily see all the information you require at a glance

Customizable Reports

Analysis balances a portfolio of standard reports with a wizard feature that allows users to create their own reports, these can be saved and re-run according to their needs each month. Utilizing CTI Group's patented pre-processing engine all reports are instantly available and can be run within seconds so the user gets just what they need, when they need it

Company Structures

Multi-layered organizational structures are available enabling users to allocate costs within the company structure using the invoice structure or their own organizational cost center structure which reflect their business

Multi-play support

Analysis allows integrated analysis across multiple products including mobile, fixed, Wi-Fi and VoIP

Multinational reporting

Analysis supports your Multi-National Customer (MNC) and their desire for transparency across their global operations by providing the MNC with a seamless view of total usage, cost and spend across all the standard and customized reports

Currency conversion

Gives the end user the ability to convert their mixed currency billing data into their required target currency

Trend Reporting

Powerful trend reporting functionality allowing users to analyze call spend and usage across time

Personal Call Reporting

Integrated personal/business call tagging and approval allowing the handset user to identify their personal and business costs and the company to claim back the cost of personal calls

Customer Profiles

Tailor Analysis to fit your different customer segments from MNC to Residential

Marketing Messages

Advertise new tariffs or products and drive traffic back to your corporate website - Analysis supports marketing messages which can be easily targeted to different customer segments