OEMs

Data from the various modules of the Proteus Product Suite is widely utilized in our customer’s related business systems.

The comprehensiveness and reporting of the information provided by Proteus is unmatched by any other offering, thus making it an ideal application for marrying the many disparate monitoring tools for communications systems.

• Billing system delivery benefit greatly from the usage data provided by the Proteus CDR
• Network Optimization systems are enhanced by the performance and quality data of VoIP QMS
• CRM and BI tools are ideal repositories for the call data history information
• Integration with our own SmartRecord® provides an invaluable link enabling event based recording based on trending data from Proteus

Enterprise/Corporate

The oil, gas, and energy industries have unique requirements from their communication infrastructure. Telecommunication systems are mission-critical to companies as they strive to deliver efficient, safe, and profitable operations across widely dispersed locations.
CTI Group’s solutions are well placed to deliver true business benefits to organizations which need to have close monitoring of their telecoms usage. Key business drivers for deploying CTI Group’s call management and recording solutions within your communications systems include:

• Accurately measuring and billing 3rd party on-site suppliers’ telephony usage
• Monitoring all offshore, onshore, mobile and fixed telephony
• Recording all communications including telephony and internet messaging
• Protecting against dial-through fraud using proactive alerts features
• Notification of remote gateway failure
• Permanent record of calls to emergency services and support desks, and instant alerts to such occurrences
• Ensuring clear conveying of crucial messages, instructions, and information
• On demand call recording
• Asset monitoring of telecoms endpoints

Multinational

Due to the recent downturn in the economy and discovery that some traders had allegedly acted unscrupulously, stricter regulations are being put in place for traders to verify the ethical behavior of the individual and the firm as a whole. In reality, these regulations are not isolated to financial traders but also include other forms of trading; energy, oil and gas, etc.

Trading organizations from the large to the boutique need to put into place processes that will help them to comply with these regulations, provide transparency to the regulated process, and deliver a standardized reporting mechanism. Call recording solutions are not just about providing proof or evidence after the fact, rather, they provide the architecture and tools to Monitor. Measure. Manage. your regulatory programs in a proactive manner.