The First Multi-tenant Hosted Recording solution on the market.
The core system component is CTIG’s award winning call recording platform. It is built upon carrier-grade architecture therefore providing five-9s availability and reliability, whilst utilising industry standard components for low cost of ownership. Deployment options include support for local and geographical redundancy as well as full compliance for industry standard regulations such as PCI DSS, Dodd Frank, HIPPA, MiFID and FCA (Financial Conduct Authority).
The feature-rich system has three variants:
- Record-It-Now! is designed for users who require a simple but reliable recording system offering recording, search and playback, and archival facilities.
- SmartRecord® Standard is an entry level call center solution providing a rich set of features such as live call monitoring, real-time dashboard with drill-down, call categorisation and evaluation tools, and integration with third party CRM systems.
- SmartRecord® Professional is an advanced call center solution that includes limited access to CTIG’s real-time audio mining system, which provides automated call categorization and alerting based upon the content of the conversation.
SmartRecord® can be delivered direct to business customers as an on-premise solution, or to Service Providers operating hosted voice services who wish to add call recording as a service.
SmartRecord® for Service Providers is a multi-tenant, carrier-grade solution suitable for hosting in the network as a SaaS product.
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The rich functionality and technical innovations of SmartRecord®, supported by an efficient, knowledgeable and responsive commercial and technical team at CTI Group was impressive and well received by our product management team.
Ragnheiður Guðmundsdóttir Head of Product Management & Marketing at Vodafone Iceland