http://www.ctigroup.com CTI Group is a leading developer of solutions for fixed, mobile and converged communications. en www.ctigroup.com Copyright 2011 2011-11-15T15:30:41+00:00 http://www.ctigroup.com/news/cti-groups-trevor-davis-highlighted-in-comms-dealer/ http://www.ctigroup.com/news/cti-groups-trevor-davis-highlighted-in-comms-dealer/#When:15:30:41Z Download a PDF copy of the article 2011-11-15T15:30:41+00:00 http://www.ctigroup.com/news/cti-group-reports-third-quarter-2011-results/ http://www.ctigroup.com/news/cti-group-reports-third-quarter-2011-results/#When:15:02:13Z INDIANAPOLIS—November 14, 2011—CTI Group (Holdings) Inc. (OTCBB:CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications, reported results for the three and nine months ended September 30, 2011. Revenues for the three and nine months ended September 30, 2011 increased to $4,378,665 and $12,495,621, respectively, as compared to revenues for the three and nine months ended September 30, 2010 of $3,346,509 and $10,864,598, respectively. The Company reported a net loss for the three and nine months ended September 30, 2011 of ($178,838) and ($803,052), respectively, or ($0.01) and ($0.03) per share, respectively, as compared to a net losses of ($728,388) and ($1,399,038), respectively, or ($0.03) and ($0.05) per share, respectively, for the three and nine months ended September 30, 2010.  The increase in revenues and decrease in net losses for the three and nine months ended September, 30 2011 was primarily attributable to increases in demand from UK operations. Commenting on the results, John Birbeck, CTI Group’s President and CEO, stated, “We are very encouraged by the improvement in our third quarter results. We undertook cost containment measures in the third quarter to better position us to pursue profitable growth opportunities in the future.  Had we not incurred $289,000 in severance costs in the third quarter, we would have reported a profit in the quarter.” The Company's hosted VoIP applications are expected to help eliminate customer resistance to conversion to next-generation platforms, while creating new revenue opportunities for service providers through the delivery of compelling value added services. CTI Group's products include emPulse, a real-time web-based communications management and analysis solution, and the award-winning SmartRecord®, which enables service providers to selectively intercept and record any communications on behalf of their hosted and managed service customers.  Specifically engineered to seamlessly integrate with the service provider's evolving online eBusiness strategy, these business applications provide enterprise customers with customized access to their provider's eBusiness portal and their complex service invoices. The Proteus® suite of products is used by companies, institutions and government agencies to track communications activity and to control costs associated with operating communications networks. Proteus® performs functions of call accounting, cost allocation, client bill-back, analyses of trunk traffic and calling and usage patterns, toll fraud detection, directory services, integrates with SmartRecord® as well as with other private branch exchange peripheral products. The EIM suite of products includes: Analysis, for complete on-line customer care of mobile, fixed line and data services; SplitBill to enable users to automate Business vs Personal use; and Dynamic Reports, which is a "push" analysis, billing and advertising medium for mobile, data and fixed line, targeting the consumer and SMB markets. ### About CTI Group - CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s Analysis, SmartBill®, SmartREcord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com. Safe Harbor Statement -- This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words “could”, “should”, "anticipate", "expect", "may", "project", "intend", “will”, “believe” or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of recent economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company’s patented technology, ability to obtain settlements in connection with its patent enforcement activities and the risks described in CTI Group’s periodic reports filed with the U.S. Securities and Exchange Commission. Contact: CTI Group (Holdings) Inc. Fred Hanuschek – 317.262.4666; fhanuschek@ctigroup.com 2011-11-15T15:02:13+00:00 http://www.ctigroup.com/news/cti-group-launches-managed-services-and-solution-support-packages/ http://www.ctigroup.com/news/cti-group-launches-managed-services-and-solution-support-packages/#When:13:24:12Z INDIANAPOLIS, IN (November 10, 2011) - CTI Group (Holdings) Inc. (OTCBB:CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, today announced the launch of new comprehensive solution support packages that will include managed services options for the Proteus® product suite. The move to offer a more robust set of options for solution support is aimed at delivering increased value to customers using CTI Group products. “Our managed services and solution support offerings allow companies to take advantage of the skills and know-how of our internal team in order to get the most out of CTI Group solutions,” said Trevor Davis, Proteus® Product Manager. “From providing daily system monitoring to ensure peak performance, to hands-on consulting to identify greater cost savings and efficiencies—we believe we can offer companies an even better user experience by having our team fully engaged post implementation.” Davis also referenced a recent study performed by IT industry trade association, CompTIA, pointing out that many companies using managed services have been able to cut overall IT expenses by between one and 24 percent annually. “Turning to CTI Group for support and system management gives companies a unique and streamlined approach to Proteus operations, which can lead to an overall increase in efficiency within internal IT structures.” CTI Group maintenance offerings begin with entry-level support plans and extend to three tiers of managed services. Solution Support Packages CTI Group support plans offer comprehensive support for both the Proteus® Product Suite and SmartInteraction® suite. The entry-level Performance support package includes help desk access throughout the work week and software updates to ensure companies have the latest tools and features offered by CTI Group solutions. The mid-level Proactive support package provides network “health checks,” extended help desk support, access to a dedicated technical account manager (TAM) and remote diagnostic testing capability. The top tier support plan, Optimal, offers around-the-clock access to CTI Group’s help desk along with the benefits of more in-depth consultation from a TAM. Customers of the Proteus® product suite will now have the choice of three levels of managed services, ranging from a value-added service for clients using existing support plans to a more robust, hosted full-service option. Davis believes managed services will make Proteus® an even more valuable solution to companies and industries across the globe. “For decades, the Proteus product suite has been an industry leader in call accounting, helping to save companies millions of dollars in their voice network,” said Davis. “Now with our managed services offerings, enterprises of all sizes have more flexibility with how they implement the solution, and ultimately, more control over the kind of benefits and efficiencies they gain from this feature-rich application.” For further information about CTI Group please visit http://www.ctigroup.com. About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com. Safe Harbor Statement This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words “could”, “should”, "anticipate", "expect", "may", "project", "intend", “will”, “believe” or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company’s patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group’s annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.     2011-11-10T13:24:12+00:00 http://www.ctigroup.com/news/cti-group-continues-hosted-call-recording-growth-with-broadsoft-channel/ http://www.ctigroup.com/news/cti-group-continues-hosted-call-recording-growth-with-broadsoft-channel/#When:17:42:27Z INDIANAPOLIS, IN – September 29, 2011 - CTI Group (Holdings) Inc. (OTCBB:CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, announces today our Silver Sponsorship for Broadsoft Connections occurring October 16th through 19th at the JW Marriott Desert Ridge Resort in Phoenix, Arizona. CTI Group is a long standing provider of call recording solutions to the Broadsoft community and 2011 marks our 5th year attending this event. As the market demand for hosted VoIP and hosted call recording continue to grow, so does our commitment to new and enhanced solutions for this segment. With the release of the SmartInteraction Suite, Broadsoft Service Providers who include CTIG solutions in their offerings add to their competitive strengths while increasing their ARPU. CTIG is in the development and testing phase for the newly released Broadworks Call Recording Interface and will soon be offering this solution to new and existing partners who chose to migrate. Sid Rao CTO for CTI Group states “We continue to support the demands of our customer base and believe that this new interface will serve as a viable alternative for some of our newer prospects and potentially some of our existing partners.” For further information about CTI Group please visit http://www.ctigroup.com. About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com. Safe Harbor Statement This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words “could”, “should”, "anticipate", "expect", "may", "project", "intend", “will”, “believe” or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company’s patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group’s annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.   2011-10-03T17:42:27+00:00 http://www.ctigroup.com/news/cti-group-to-attend-metaswitch-forum-2011/ http://www.ctigroup.com/news/cti-group-to-attend-metaswitch-forum-2011/#When:12:36:47Z CTI Group announces today their attendance at the Metaswitch Forum October 3rd through the 6th at the Bellagio in Las Vegas. CTIG provides Metaswitch with solutions for ACD and Call Recording via an OEM relationship founded in 2009. Bill Miller, VP of Americas Business Development for CTIG states “We are happy to once again be a part of the MetaSwitch Forum. This event provides us with an excellent opportunity to meet with carrier partners who use our solutions and those who are seeking to add the capabilities offered via the CTIG and Metaswitch partnership." 2011-09-30T12:36:47+00:00 http://www.ctigroup.com/news/26-ways-to-use-call-recording/ http://www.ctigroup.com/news/26-ways-to-use-call-recording/#When:12:14:13Z Read the following article for information as to why your business can benefit from a call recording solution. http://www.contactpoint.com/about-you/sales-training-tips-and-resources/231-26-ways-to-use-recorded-calls-at-your-business   2011-08-22T12:14:13+00:00 http://www.ctigroup.com/news/telecom-reseller-spotlights-cti-group-in-podcast/ http://www.ctigroup.com/news/telecom-reseller-spotlights-cti-group-in-podcast/#When:14:37:51Z Recently, Doug Green, Publisher for Telecom Reseller, traveled to the Cloud Communication Alliance and met with CTI Group CTO, Sid Rao. Doug was able to sit down and talk with Mr. Rao to produce a podcast for the Telecom Reseller website. Topics covered were CTI Group’s placement in the market in terms of being a leader in the movement to hosted-based solutions and how scalability and multi-tenant environments have become core competencies of the company. You can listen to the entire podcast here. 2011-08-16T14:37:51+00:00 http://www.ctigroup.com/news/kharafi-national-improves-productivity-of-workers-and-cuts-telecoms-costs-u/ http://www.ctigroup.com/news/kharafi-national-improves-productivity-of-workers-and-cuts-telecoms-costs-u/#When:13:31:05Z INDIANAPOLIS, IN – August 10, 2011 - CTI Group (Holdings) Inc. (OTCBB:CTIG)  The client Established in 1976, Kharafi National has developed from a local contracting company into a world-class pan-Arabian Infrastructure Project Developer, Contractor and Facilities Management Service Provider, capable of undertaking a wide range of challenging projects. Today, Kharafi National is an international, multi-disciplined company with diversified operations across the Middle East and Africa in: Infrastructure Project Development – the development, financing, management, operation and maintenance of major build-operate-transfer (BOT), build operate-own (BOO), and public-private-partnership (PPP) infrastructural projects;  EPCM – engineering, procurement and construction management in the water, power, infrastructure, environment and building services sectors; Construction – construction services in the oil and gas, petrochemicals, power, water and related sectors; Facilities Management – the management, operation and maintenance of commercial complexes, industrial plants and power installations; and Fabrication Services – the fabrication of process equipment and heavy structures for the industrial and civil construction sectors. Kharafi National now has an annual turnover in excess of US$1billion, a multi-national workforce of over 29,000 and 11 percent are managers, engineers, super intendants, technical and clerical staff.  Kharafi National is headquartered in Kuwait, and has five sites across UAE (Abu Dhabi and Dubai), Egypt, Qatar and Bahrain, as well as offices in New York and Korea. The challenge The challenge was a significant one – monitoring international calls for a 3,000 telephone users, a number soon to be increased, on Kharafi National’s Avaya CS1000, a business communication system designed for mid to large sized companies, without impacting negatively  on the functionality delivered to the user or the level of service offered to Kharafi National’s clients.  The solution The solution came in the form of Proteus Enterprise from CTI Group – a system capable of collecting call data in real-time or on a scheduled basis from multiple switches in different countries and costing calls using multiple carriers and currencies. Readily scalable, Proteus Enterprise delivers accurate information and reports from across an organization. Features welcomed by Kharafi National included a sophisticated browser-based interface incorporating dashboard with drill-down reporting, real-time summary and detailed reporting including departmental, person, line, and cost centre reports. This was coupled with a powerful custom report builder which allowed them to create reports to their own specification. Other useful features included the large choice of report export options including MS Excel, MS Word, RTF and PDF, scheduled reporting which enables reports to be emailed periodically, maximizing convenience and a real-time costing engine with billing reports supporting multiple currencies.  User defined alerts that target specific types of calls, such as international or premium rate numbers, calls over a specific duration or cost, response times and no calls over specified period were also high on Kharafi’s list of ‘must-haves’. The benefits “By screening calls using Proteus Enterprise from CTI Group we were able to significantly enhance productivity and improve safety on our sites, said the IT Management and Senior staff, Kharafi National.  Using Proteus we are able to monitor our entire international & the local calls to ensure call costs do not escalate and, at the same time, we are able to allocate costs to the relevant business unit or individual. Proteus is an invaluable as a tool for understanding how our business communicates with clients and staff via the telephony platform”. “In the near future, we plan to upgrade to Proteus Enterprise V7, designed to sync automatically with our Microsoft Active Directory1, a feature that will ensure that changes made to our company directory will be reflected instantaneously in our reporting software. We are also investigating the option to monitor our mobile telephony using the Proteus Mobile module and look forward to the added business intelligence and cost-saving capabilities this will deliver.  We have been delighted with the quality of service and support provided by Metco and CTI Group”, they concluded. 1 Active Directory is Microsoft’s directory service that stores information about objects on a network and makes this information available to users and network administrators. -ENDS-   About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com. Safe Harbor Statement This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words “could”, “should”, "anticipate", "expect", "may", "project", "intend", “will”, “believe” or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company’s patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group’s annual report on Form 10-K for the year ended December 31, 2009. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2009. For further information on Kharafi National, please visit http://www.kharafinational.com         2011-08-10T13:31:05+00:00 http://www.ctigroup.com/news/vodafone-iceland-selects-cti-group-smartrecord-for-hosted-call-recording-in/ http://www.ctigroup.com/news/vodafone-iceland-selects-cti-group-smartrecord-for-hosted-call-recording-in/#When:11:54:11Z INDIANAPOLIS, IN – July 20, 2011 - CTI Group (Holdings) Inc. (OTCBB:CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications today announced that its SmartRecord® carrier-grade call recording solution has been selected by flagship telecoms solutions provider, Vodafone Iceland, as the chosen hosted call recording solution. SmartRecord enables Vodafone Iceland to record telephone conversations on its next generation IP multimedia BroadSoft BroadWorks voice platform to help its customers meet regulatory, quality management and legal demands. Vodafone Iceland’s next generation network is a geographically distributed, hosted, IP multimedia subsystem (IMS) deployment which spans multiple countries and handles multiple network methodologies.  The decision to choose an IMS environment is to enable scalable deployment, provisioning, and generate higher revenues per end-user.  The industry pioneering integration of the SmartRecord platform into their IMS environment enables Vodafone Iceland to deliver a crucial regulatory application, further increasing user functionality and enabling enhanced application revenues.  This validated deployment in an IMS environment opens the door for enabling a call recording application, regardless of user network access methodology, especially in VoLTE and other wireless environments. The active recording technology designed and patented by CTI Group and widely adopted in many next generation networks, coupled with the multi-tenant architecture of SmartRecord was selected by Vodafone Iceland as a cost effective and reliable alternative to the need to deploy multiple additional premise-based recorders. The multi-tenant architecture of the recorder is also highly scalable and supports a geographically redundant deployment. Andy Wilson, VP Worldwide Sales at CTI Group, comments: “The multi-national, multi-company coordination between Vodafone Iceland, Ericsson, and CTI Group has delivered a scalable, revenue generating application for Vodafone Iceland’s next generation network, which I am confident will be of extraordinary value to Vodafone Iceland’s increasingly mobile workforce.” Wilson adds “SmartRecord enables Telcos to brand the application as their own and its multi-tenant architecture is ideal for hosted VoIP providers such as Vodafone Iceland that needs to centralise recording across multiple sites”. Ragnheiður Guðmundsdóttir Head of Product Management & Marketing at Vodafone Iceland comments “that the selection of CTI Group’s Hosted Call Recording Solution, SmartRecord, was won against stiff competition. The rich functionality and technical innovations of SmartRecord, supported by an efficient, knowledgeable and responsive commercial and technical team at CTI Group was impressive and well received by our product management team”. For further information about CTI Group please visit http://www.ctigroup.com. About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com. Safe Harbor Statement This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words “could”, “should”, "anticipate", "expect", "may", "project", "intend", “will”, “believe” or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company’s patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group’s annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.   2011-07-20T11:54:11+00:00 http://www.ctigroup.com/news/proteus-7-customers-respond-positively-to-multi-switch-and-multi-communicat/ http://www.ctigroup.com/news/proteus-7-customers-respond-positively-to-multi-switch-and-multi-communicat/#When:14:18:46Z INDIANAPOLIS, IN – July 5, 2011 - CTI Group (Holdings) Inc. (OTCBB:CTIG), a leading developer of telecommunications solutions for fixed, mobile and converged communications, is pleased to announce the release of Proteus® 7 SP1, an upgrade to its fully scalable hosted or premised-based call accounting solution for mobile, VoIP and PBX telephony systems. Proteus 7 now includes the full support for extension mobility, in addition to audio, audio conference, video, video conferencing, mobile and IM. Also, the ability to partition a single physical switch into a number of logical devices, auto-learning extensions across a range of switches, enhanced logging of hunt groups to provide individual station or agent data, and the ability to restrict logging of groups of extensions via exclude lists. Todd Justad, Telecom Operations Architect for Network Operations at Citrix Systems states “We needed a system capable of collecting call data from multiple switches in different countries and costing calls using multiple carriers and currencies. Proteus Enterprise was the only tool on the market that allowed us to do this and to deliver accurate information and reports from across the organization.” Via a configurable dashboard, Proteus will log hybrid environments, where digital PBXs reside alongside IP PBXs. This helps companies analyse costs and usage of their voice systems as they migrate from digital PBX to IP PBX; for example, a reduction in inter-site calls, reduction in international call charges, reduction in mobile costs through use of softphone or VoIP from handset. For further information about CTI Group please visit http://www.ctigroup.com.   About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording. CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com. Safe Harbor Statement This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words “could”, “should”, "anticipate", "expect", "may", "project", "intend", “will”, “believe” or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company’s patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group’s annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.   2011-07-05T14:18:46+00:00