INDIANAPOLIS, IN – February 6th, 2013 - CTI Group (Holdings) Inc. (OTCQB:CTIG), a leading developer of  innovative carrier grade analysis and billing  solutions for fixed, mobile and converged communications, announced today the service pack update v4sp3 for SmartInteraction Suite. The service pack update includes a number of important new features for CTIG’s award winning multi-tenant call recording platform.

Businesses that process payment card data by phone are regulated by the payment card industry under the payment card industry data security standard (PCI DSS) regulations. This regulatory compliance incorporates robust and comprehensive security guidelines for all payment card transactions.

A number of major enhancements to SmartInteraction Suite increase the call handling options for PCI DSS regulated calls including automated pause and restart triggers activated by screen activity, and third party application API integration. The enhancements help businesses meet their PCI DSS compliance requirements and enhance the existing PCI DSS security features within the product.

Service Providers who utilize SmartInteraction Suite as part of their voice services can now benefit from new feature-base licensing options. These allow the Provider to license individual product features to create product bundles, giving more flexibility to how they productize their call recording service.

A new web-based media player has been produced using HTML 5, which improves the concept of web serviced delivery across all aspects of the system.
Trevor Davis, Head of Products at CTIG, says “This release further builds upon our strong emphasis on the carrier service market for our recording portfolio for both fixed line and mobile users. We continue to improve the service provider experience by allowing seamless provisioning, productization and billing from the recording platform, in addition to providing a rich experience to the end user.”

About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group’s Analysis®, SmartBill®, SmartRecord® and Proteus® product suites offer Carriers a full array of Cloud-based, real-time solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group’s products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group’s website at www.ctigroup.com

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Press Contact
Donna Shaw
CTI Group

+44 0 1254 291530