CEO Message
CTI Group – A Start-up attitude with 25 years of maturity, innovation and excellence
CTI Group’s legacy is in the provision of electronic billing and analytics for business telecommunications users. CTI Group invented and patented the first billing analytics system for telcos, back in the days when an IBM PC had a green screen and an Apple Mac was the only GUI – yes THAT far back! It was so revolutionary that the leading US carriers of the day took SmartBill to market for their major business customers. Europe was further behind as per-second billing was not available and therefore all analytics and management had to be provided via the premise switch or PBX; hence the evolution of the Proteus suite of telecoms management solutions. Europe caught up with mobile systems; the launch of Analysis for mobile phones came in 2001.
Even our more recent moves into VoIP applications have roots back in the early days of VoIP, in 1998, when CTI Group was asked to develop the first telemanagement and analytics solution for integrated voice and data switches, at a time when most of our competitors were still on V.24 connections to a PBX. Many of our customers who bought those early products in the 1990’s are still customers on our latest versions with all the bells and whistles that are essential to successfully manage solutions deployed in a UC environment today.
Customer Care Comes First
Our focused approach to caring for our customers, even in the most trying situations is one of the reasons why they return to CTI Group to buy more products, upgrade to the latest versions, or in the case of telcos, add more and more of their most valued customers to our online billing and call recording applications. We have telcos who have been our customers for more than 20 years, where we protect over $30B of revenue they invoice from their business customers.
Over 90% of our Proteus customers renew and upgrade their systems every year, including some of the largest multinational organizations in the world. Our hosted VoIP Call Recording solutions continue to grow and are now deployed and trusted in more than 19 carriers worldwide providing VoIP network-based call recording on landlines and mobiles. These same systems allow major corporates to provide distributed contact centers.
The Start-up Attitude
CTI Group has the can-do attitude of a start-up. We have the best products in our niches and employ the best people to develop, sell, manage and support them – that is why we continually win deals against the considerably larger competitors. Successful business is always a partnership where both parties succeed. That is always our objective. In today’s evolving market, no one can be an expert at everything, therefore we partner with companies who have complimentary solutions to make a winning combination.
This means CTI Group solutions are usually white-labeled, renamed and tightly integrated to our partner solutions. How do we stay ahead? As a company, we are not afraid to take the next big step to win business or market share. Combine that with our commitment to carry our customers with us means we can always stay on step ahead of that lumbering dinosaur behind us.
CTI Group helps our customer’s and their own Go Green . We are on board with the idea that using online billing helps reduce the effects of climate change. Consumer phone bills pay a huge climate cost in energy and the loss of our trees – nature’s way of absorbing CO2. Just imagine the cost if as a company, that monthly bill arrived by the truckload? That was the norm before CTI Group’s analysis solutions. We have saved countless numbers of trees that continue to absorb CO2, and huge quantities of energy used to manufacture, print and transport such bills. I am proud that CTI Group systems encourage as many users as possible to remove paper and move to online billing analysis instead.
Monitor. Measure. Manage
In these difficult financial times CTI Group solutions ensure our end-users can effectively manage the costs of one of their most expensive, but essential business services. ROI’s on Proteus for example are as low as 6 months. By employing implementations in the cloud, CTI Group delivers results at a fraction of the cost of single location systems. In a world of cost cutting one of our telcos saves $1M per year by using our analysis tools.