GlobalPhone and CTI Group Partner to provide SmartRecord IP

CTI Group CTI Group, a market innovator in delivering hosted VoIP business applications, has partnered with GlobalPhone, a hosted VoIP PBX managed services provider, in a distribution partnership to fill a key market requirement, call recording. With GlobalPhone experiencing exponential growth in hosted VoIP PBX managed services and IP Centrex offerings, they were in need of a recording solution that would help them win new business while providing existing customer with a highly flexible, value-added call recording solution.  The Pelorus Group forecasts that the demand for call recording services will increase at an annual growth rate of over 50 percent. GlobalPhone recognized the market need early and will now be able to capitalize on this rapidly expanding opportunity.

In this partnership, GlobalPhone will be taking advantage of CTI Group’s hosted business model.  This enables GlobalPhone to focus on their current and future customers with the best pricing and packaging, thereby delivering a rich solution in a cash-flow sensitive business model.  Utilizing CTI Group’s hosted platform, GlobalPhone lowers their internal costs while also helping customers obtain the best call recording value in the market - a win-win solution for GlobalPhone and its customers.

The call recording application features on-demand and blanket recording accompanied by an intuitive, web-based, playback and retrieval interface.  These features enable common industry verticals, such as insurance adjusters, import/export companies and lawyers to maintain regulatory compliance, improve the quality of their customer interactions and reduce liability.  Typically, these solutions used to exponentially increase the telecommunications capital expense for the customer, but with a hosted service, customers can request and provision the service without significantly impacting cash flow.

“We have experienced increased market demand for call recording solutions and this was the perfect solution for our customers.  It doesn’t make sense for us to sell hosted voice services without ensuring that all aspects of the customer’s requirement set, including call recording, can be achieved,”  said Stephen McCarthy, president of GlobalPhone.  “It has been a real pleasure to work with CTI Group on filling this critical gap in our hosted PBX product portfolio.”

“We are pleased to invest in our partner, GlobalPhone, who has the vision and foresight to provide this crucial and valuable application to their customers,” said Sid Rao, chief technology officer of CTI Group. “The synergy of our partnership is excellent and we thoroughly appreciate the opportunity to collaborate with GlobalPhone.”

Both parties are contributing highly to this partnership. CTI Group alleviated the need for an initial capital investment on the part of GlobalPhone and provided an efficient platform to much needed customer demand.  In return, by using GlobalPhone as their carrier, with customers throughout the United States and internationally,  CTI Group is now able to reach a broader range of enterprises and end-users, increasing their overall customer exposure.  This partnership is a fantastic opportunity to all involved providing a seamless line from technology to end-user.

For more information about CTI Group’s additional products, visit www.ctigroup.com or call 1-317-262-2223.