CTI US | eBilling and Analysis

eBilling and Analytics for Converged Communications

CTI Group has a long history of providing ebilling and analytics solutions to converged, fixed and mobile operators. Our tools provide in-depth telecom and communication systems billing analysis for large enterprises and SMEs, and we have an enviable tier 1 and tier 2 customer base that includes many of the world’s leading communications businesses.

How does CTI Group's ebillng and analytics provide value?

Increase in new business and customer retention
Scalable solutions to meet customer demand
Increased customer satisfaction
Rapid delivery to market,and ROI
Reduced customer churn
Reduced bill production and distribution costs
Reduced demand on customer service centres

Benefits to end users

Understanding and transparency of costs and usage
A comprehensive tool that helps to manage telecoms activity
An enriched customer experience
Enhanced information which business requires (backed by independent research)
Fewer billing queries
Reduced time spent processing bills and paperwork

"CTI Group's Analysis solution has proved to be a key differentiator and is instrumental in securing high-profile new business customers."

Verizon Business

The CTI Group ebilling and analysis suite is designed to provide value organizations for all levels of their service delivery. There are three distinct solutions based on the criteria shown below.

Dynamic Reports

Interactive ebill, containing customer's bill in secure, locakble PDF format
Powerful pre-defined reports and analysis which enable customers to quickly understand and analyse their monthly call usage
Multi-play functionality to consolidate and display mobile, fixed and broadband usage, all in one ebill
Dynamic advertising feature, which allow the promotion of new and relevant services within the ebill
Uniquely delivered via secure email, direct to the customer's inbox each month or integrated within the service provider's portal

Bill Production

To complement Dynamic Reports, or alternatively as a stand alone service, CTI Group's bill production service gives service providers:

Complete bill design, render and storage, directly from a billing feed
Output as PDF bill for insertion in Dynamic Reports
Outsourced paper bill printing, fulfilment and delivery

Business Oriented

Analysis Business

A rich analytics solution, comprising of a unique dashboard experience, wide range call usage summary and drill down reports, rich trend analysis and a PDF bill view
Pre-processing to achieve instant and beneficial user experience
Fixed line functionality - invoice and extension line analysis
Multi-play support allowing integrated analysis across multiple products, including mobile, fixed, Wi-Fi, VoIP, etc.
Integrated personal/business call tagging and approval

Paper Bill Production

To complement Analysis or alternatively as a standalone service, CTI Group's bill production service gives service providers:

Complete bill design, render and storage, directly from a billing feed
Output as PDF bill for insertion in Dynamic Reports
Outsourced paper bill printing, fulfilment and delivery

Large Enterprise Oriented

Analysis Enterprise

Comprehensive analytics solution comprising an intuitive and unique dashboard experience, with wide range call usage summary and drill down reports, rich trend analysis, company hierarchy analysis and cost allocation across company structure
Fixed line functionality - invoice and extension line analysis
Pre-processing to achieve instand and enhanced user experience
Multi-play support allowing integrated analysis across multiple products including mobile, fixed, Wi-Fi, VoIP, etc.

SplitBill Enterprise

High end SplitBill functionality separating out peronsal from business calls
Learnt tagging, company address book integration, management approval and post billing workflow features
Superior service provider offering, enabling cheaper calls and line rental plus tax saving for account end-users