Customer Support and Professional Services

In order to meet the needs of our service providers we offer customized support to resellers and end users.  Our goal is to enhance the services of our customers by offering customized engineering support, sales and marketing support and general maintenance to our partners, whilst providing a support desk to the end user for fast, effective support.

End Line Support
We provide our service provider partners with engineering support for implementation and maintenance. We provide complete implementation support with a primary engineer assigned to each of our service providers. We ensure that our features are tightly integrated into the service provider’ switches. Our engineers work directly with the service provider’s engineers to troubleshoot, test new configurations and implement upgrades. By providing both implementation and maintenance support, we simplify and relieve the risks associated with integrating new software applications. By bypassing the help desk and contacting engineering directly, service providers can get in direct contact with the engineer assigned specifically to their account.

Marketing Support
We encourage and support our customers and partners in their efforts to market our solutions to their end users.  In doing so, we offer many different marketing support packages that can include branded and white labeled collateral, public relations, written and designed marketing campaigns, and user-friendly podcasts/flash demos.

Account Management
Every customer has an account manager who will provide:

• Sales support 
• Product education 
• RFP support 
• Project management

Maintenance
We provide a variety of different maintenance packages complete with help desk and engineering support. 

Professional Services
We offer a variety of professional services choices for the service provider or softswitch developer who wishes to offer unique functionality to their customers. 

Project Management
Our professional services offer clients the use of certified project managers to manage all projects towards successful completion and implementation.

Development
Our development professionals offer clients years of experience in a variety of development platforms including Microsoft Windows and Linux platforms.

Testing Services
Our software testing engineers insure that all applications and services produced by the development engineers meet exact standards for quality and data integrity.

Training
We offer clients training in a variety of areas including sales training, train-the-trainer, and end user training.