Call Accounting & Reporting
The Proteus® Product Suite is a market leading suite of call accounting, or call logging, software applications, designed to help companies gain granular business intelligence and customer insight from their unified communications.
Delivering a positive customer experience is a key competitive advantage, and your call log information contains vital business intelligence which you can use to do just that.
The Proteus® Product Suite consists of:
Proteus® has been a consistent market leader for over 25 years with demonstrable scalability. Deployed in more than 45 countries across enterprises that log and report in excess of 1,000 sites and over 250,000 extensions.
"Ash Brokerage prides itself on the personal service it provides customers and ensuring that we have the trunk capacity to handle all of the voice traffic that comes in and out of the company is vital to our ongoing success. CTI Group’s Proteus® Enterprise has proved invaluable in this regard as I am able to generate instant reports that give me a detailed view of our organization’s call traffic."
Fred Felger, Senior Systems Administrator at Ash Brokerage