CTI Group

SmartRecord is a white label hosted call recording solution. Using the patented technology,  SmartRecord eliminates the need for on-site equipment or packet-sniffing technologies.

SmartRecord Online is our pay-per-use service designed to help both end user and service provider customers slowly acclimatise to the benefits of call recording without the burden of a high initial capital investment. CTI Group can easily provision our call recording service for either a traditional phone system or softswitch. We work with your existing phone equipment and phone service provider. The call recording service is configured via SIP or TDM, but rest assured, the steps to adding our call recording service is uncomplicated and straightforward.

Ideal for…Testing the waters. In recent years, call recording has become a mainstay in corporate America. But for many service providers, the initial investment deters them from adding this feature. With CTI Group’s new SmartRecord Online, service providers can build their call recording software base on our hosted platform and then move to their own platform once their client base supports the investment.

In this digital age, new technologies are always being developed to save time and money. For many businesses, one of the most useful technologies is that of eBilling software. Like its name implies, eBilling software allows companies to invoice their customers digitally, eliminating the old, time-consuming method of faxing or snail mailing an invoice.
If you’re thinking of implementing eBilling software into your business process, consider these benefits that you’ll enjoy.

1.    Saves money on sending invoices—In the past, sending an invoice to a customer meant mailing or faxing it to them. Then, you’d have to spend time following up on the invoice to make sure they received it and to determine when they’ll send over the payment. With eBilling software, you’ll save time and money as everything is handled digitally. Bill production (paper and printing) and distribution (postage) costs will be a fraction of what they once were. Most companies break even with their eBilling software in a year or less, and after that, you start seeing a true return on your investment.
2.    Expedites payment—Not only is the traditional way of distributing bills costly, but it also takes up too much time. By the time you print up, send the invoice, and wait for payment to return, a couple of weeks could easily pass by. eBilling allows you to instantly invoice your customers no matter where they’re located. Customers can quickly pay their bill online, making the entire process fast and easy. As a business owner, you can certainly appreciate the reduced hassle and stress of getting paid quickly and on time.
3.    Improves customer relationship management—One of the keys to keep customers coming back time and time again is to have a sound customer relationship management strategy in place. This allows you to stay in regular contact with your customers, to avoid having anyone slip through the cracks, and to improve your overall customer service. eBilling software allows you to easily manage all of your customers and their accounts on your computer. This eliminates billing errors and ensures a solid relationship is maintained.
4.    Keeps billing records organized—Before eBilling was created, records of past invoices were typically stored away in a filing cabinet somewhere. If any discrepancies popped up, you had to go digging through the old paper records to sort out the billing dispute. With new digital billing software, all the records of your transactions are easily accessible from your computer. Paid and owed invoices for each customer can be examined quickly and easily, making it faster than ever before to sort out any discrepancies or disputes.
5.    It’s environmentally friendly—Using eBilling software isn’t just good for your business; it’s also good for the environment. No longer will you have to use tons of paper every single year just for printing and sending invoices. It’s a simple way to reduce your environmental impact while making a change that also improves the overall efficiency of your business.

Increase your productivity and save money by using eBilling software today!

CTI Group goes all-out to provide superior scalable applications for every communication manager’s needs. emPulse provides modes of reporting and monitoring that benefit contact centers and businesses with heavy phone traffic to improve their efficiency.
emPulse ACD Reporting is a carrier-class, multi-tenant application that allows the service provider to offer call accounting to their customers as a hosted service.

Contact centers need to know when agents are available, their queue times and lengths: service level visibility is critical to quality helpdesk service. emPulse provides this visibility.
Management needs reports for hold times, accepted calls, and abandoned calls, to efficiently staff the call center. emPulse reports provide the needed information, filtered and tailored to the customers’ needs.

Whether located in a centralized location or globally distributed, ACD reporting provides a comprehensive view of agent activity and presence.

emPulse is a competitively priced, easy-to-use, web-based communications management solution that is accessed remotely, making it the most convenient solution on the market.  emPulse is equipped with comprehensive reports to deliver the most-often requested telecom usage information to small and medium-sized businesses. ROI can occur immediately, but most often a true return is realized in 3-4 months. This quick ROI is achieved by identifying and eliminating external fraud, unnecessary telecom expenditures, employee time abuse, employee telephone misuse and lost business opportunities. Bottom line: emPulse allows your business to manage communication costs more effectively.

Whether you run a small business or a multinational organization, keeping costs low and reducing wasteful spending is always a priority. To better track telephone usage and to identify opportunities for reducing costs, many businesses are implementing telemanagement systems and call accounting software. The result is an investment that often more than pays for itself with the savings and increased productivity it creates.

So, just what are telemanagement systems?
Telemanagement systems are computer-based programs that allow you to track, monitor, analyze, and bill back all phone usage in your business. This allows you to closely monitor where your money for telecommunications is going. Many times, businesses find there is wasteful spending on excessive long distance usage, personal calls from employees, and wasted time on abandoned calls. You can also track ring time, which phones are being used, and other important telephone traffic stats.

Here’s an easy-to-understand example of how a telemanagement system can be used:
Suppose you manage a hotel. A telemanagment system can be used to track which guests are using the telephone, how long they’re using it for, and the numbers they’re calling. This allows you to accurately bill your customers for their telephone usage so that your company isn’t eating those costs. Because it’s all computer-based, you’ll have precise, printable reports that serve as records to document this phone usage.

Of course, you might not manage a hotel. That’s okay. You can still use telemanagement systems in your business and enjoy a wide range of benefits. What kind of benefits? Here are just a few.

• Track your spending better—Tracking every dollar your business spends is more important now than ever before due to the mercurial nature of the economy. Telemanagement systems allow you to see exactly where your money is going as it relates to telecommunications costs. This enables you to identify costly phone usage trends as well as implement new strategies for reducing overall telecommunications costs.
• Identify and correct wasteful spending—Because call accounting software allows you to see exactly who’s making the calls and how long they’re talking, you can pinpoint where the wasteful spending is coming from. This allows you to eliminate in-house problems so you don’t waste a single dollar of revenue. And going forward, having such a system in place will prevent more misusage from occurring.
• Simplify your operations—These user-friendly telemanagement systems make tracking telephone usage simpler than ever before. No more annoying paperwork to sift through. No more guesswork. Everything is laid out and organized as neatly as possible for you. This saves you time and money.

The bottom line is this: you can’t afford to waste money on telephone misusage or due to a lack of proper bill back information. Telemanagement systems help eliminate misuse and wasteful spending as well as more accurately track how your company is using its phones. The result is a more efficient and productive business that wastes less money.
Learn more about what telemanagement systems can do for your business today!