CTI Group

As of September 18, 2008, the Medicare Improvements for Patients & Providers Act (MIPPA) makes VoIP call recording even more necessary to your company by mandating that all phone appointments be recorded for the benefit of the customer as well as the representative. Recording the call ensures that the representative speaks only of the topic agreed upon and does not try to market plans or products to the customer. On the flip side, the recording is proof of what the patient has agreed upon at the time of the conversation.

Under the new regulations, consider how disastrous just one violation could cost your company. With SmartRecord IP you are ensured a product that is MIPPA compliant and offers long term storage and encryption of your recordings. Even better yet, SmartRecord IP does not require a substantial investment in hardware or software, making it a cost conscious choice in our economy today.

SmartRecord IP allows you to choose on an extension by extension basis which calls get recorded; therefore, you are assured that all appointment scopes are recorded under MIPPA regulations. Once a call has been recorded using SmartRecord IP, you can access the recording as necessary or download and archive the MP3 file to store for future needs.

Don’t put your company in jeopardy because you don’t have an IP call recording system in place to counter MIPPA!

Dynamic Reports is designed by CTI Group as a low-cost, electronic invoice presentation solution aimed at small businesses, and high spending single phone users. Dynamic Reports are a ‘push’ analysis product that is delivered via e-mail, in HTML format.

They contain a range of summary analysis reports, user definable watchpoints and observations along with the facility to include an electronic version of the bill. All reports can be accessed via the menu on the left hand side. A number of reports are also accessible via the hyperlinks within the ‘observations & actions’ segment on the dashboard.

Along with electronic invoice presentation, Dynamic Reports can be used to distribute marketing banner/message with the facility for the recipient to request further information directly from the Telco. These marketing messages allow customers to click through directly from the DR to specific areas within the Telco’s web site for upsell/cross sell opportunities

Dynamic Reports is a suitable electronic invoice presentation solution for mobile, fixed & multi-service (mobile, fixed, ISP, cable/satellite TV, VoIP) Telco’s and for single CLI accounts or multiple CLI accounts.

Recently, CTI Group installed Proteus Trader 6.2 for a major North American brokerage firm. The employees selected to be their internal Proteus administrators were pleasantly surprised to learn how Proteus Trader would help them and make their day-to-day job easier.

Before installing CTI Group’s call management system, the administrators were required to pull all of the data for reports manually and then send them out to be put into report form. To do so, they would take the Call Records from their PBX and send them off to a third party to generate reports. The third party would send the reports to them and then they would have to manually go in and hand enter the report numbers into their billing system. They were only relying on the traffic information from their PBX.

One of the administrators was shocked to find out that CTI Group’s call management system supplied supports instantaneously. She said “Do you mean we can get instant Trader reports?”

CTI Group’s consultant responded with a resounding “Yes, as soon as a Trader completes a call, the Call Record is generated and logged to Proteus and that information is available to run reports on.”

For more information on CTI Group’s call management system, Proteus Trader 6.2, please go to www.ctigroup.test.mktdev.co.uk.

Telemanagement is an important aspect of your business, and is one that can make the difference when you need to make sure that your customers can reach you anytime of the day or night. Finding the right service to provide call reporting is vital. Luckily, there are many different services to choose from, many of which can be found right online.

Choosing Your Service

The first thing that you may want to consider when subscribing to Telemanagement services are the costs that are associated with your service. For many businesses, overhead reduction is one of the main goals. You may want to look for a service that only charges you for the minutes that you use, rather than a flat fee.

You will also want a Telemanagement service that can expand to meet the needs of your business. You need to look at the size of your business as well as your type of business. If you are a financial institution you may need more visibility of your traders and private-wire usage. You can save a great deal of money by looking at your telecommunication costs.  If you are a small business you may need a more flexible solution that will allow you to grow. Once you have found a company that can meet your businesses changing needs, you will find that Telemanagement is simple.

Online Call Management

Telemanagement can now be achieved completely online, using software that is provided by the company of your choice. The software can be easily accessed and installed and is often times available from your home or office computer, for instant access to the calls anytime that is convenient for you. As a busy business owner, you may find that this anytime access is more than necessary for those busy days when you  need to be able to catch up on calls after going home for the day.

Your Telemanagement service may also offer an archival system that allows you to save all incoming telecommunications, so that you won’t be left without important information. All of the call records are stored online, providing access to the calls from any computer with the proper software installed. Once you have found the right company, you will find that Telemanagement is one of the best business investment you can make.

Costs

The costs of Telemanagement  will vary depending on the company that you choose. Whatever your type of Telemanagement needs, you will always be able to find what you want.

Telemanagement is simple and effective for managing telecommunications, and can provide flexible services for growing businesses. All that you need to do is choose the right telemanagement solution, and you will be set to go.

As the economy begins to recover, many telcos are looking for ways to differentiate themselves from their competition.  The emergence of the VoIP and cell phone markets has made the telephony markets increasing saturated with providers.  Customers have so many choices today and are very highly educated about their options.  So, how can your company differentiate itself? eBilling could be the answer.

There are three target markets available to you in today’s market.  Longstanding customers – these are the customers that have been with you for years and are most likely not going to change their telephony service simply because of habit.  The rash decision maker – the customer that subscribes to the first service they hear about.  And finally, the investigator – the customer that is constantly looking for the better deal, better service, and better investment.

The largest growing demographic are the 18-25 year old customers and they generally fall into the investigator category. This is your biggest opportunity for NEW revenue.  In general, customers in this demographic will be fairly technologically savvy and will conduct the majority of their day to day business and personal interactions online. So, it only makes sense that they would be more interested in receiving their bill via email than via “snail mail.” By switching to eBilling, your customer is able to view, analyze and pay their bills instantaneously online with the touch of a button. This theory also extends to your business customers as that younger demographic is becoming more and more influential in the business decisions of your business customers.