SmartBill Connect Support and Training
SmartBill Connect Support
CTI Group's customer support center provides end-user support
for Application Service Provider (ASP) and managed services only.
Customer support is available to answer platform and product related
questions for users. Customer support is also trained in transferring
non-system related questions to service provider staff based upon
business rules created by the service provider.
SmartBill Connect Training
CTI Group's professional software trainers create training
materials and provide end-user training. CTI Group trainers are also
able to conduct sales and technical training for service provider
employees. CTI Group's training services include:
- Online system and feature tutorials
- Standardized WebEx® training courses
- Custom WebEx® training courses
- Custom onsite training courses
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