Home More Info Search This Site
USA | INTERNATIONAL

CTI GROUP NEWSROOM

Press Release: CTI Group Forges Relationship with Fused Group to Provide Fully Integrated IP Call Recording
Press Release: CTI Group Steps into the Software as a Service (SaaS)
Press Release: CTI Group 2007 Results
More...

CTI GROUP SOLUTIONS

SMARTBILL CONNECT PROTEUS EMPULSE SMARTRECORD SMARTRECORD IP (new!)

A large beverage manufacturing plant used SmartBill Connect to track migration of all their locations from one service provider to another. The telecom manager would look for new locations to confirm site migrations. The updated migration plan created each month was used by her account representative to track progress.

SmartBill Connect Benefits to the Service Provider

Overview

According to industry studies, customer retention and the technical challenges that result from merging companies and systems are at the forefront of carrier concerns. SmartBill Connect is a powerful tool that is used to overcome the challenges that service providers face.

Retention

SmartBill Connect provides customers with the tools they need to perform their jobs, including reviewing, tracking and paying the invoice, more efficiently and quickly. And, in decreasing the time it takes the customer to audit the invoice, service providers are able to recognize payment in a timely manner. Additionally, SmartBill Connect allows service providers to extend their reach into the back-office of their customers, strengthening relationships and reducing customer churn.

Combined Services and Systems

SmartBill Connect overcomes the technical challenges of providing a single view of the telecommunications invoice for service providers experiencing problems/providing multiple service types or supporting multiple billing systems. By combining all of the invoice information into a single account structure created by SmartBill Connect systems, service providers are able to avoid the extensive technical and monetary investments to achieve this necessary purpose.

Other Benefits

  • Encourage the use of online resources for greater efficiencies and reduced cost, especially in customer service and billing.
  • Help increase one-to-one marketing opportunities by creating an additional, non-invasive channel for delivering timely and relevant information.
  • Enhance product portfolios to create differentiation and better competitive advantage.
  • Enable cross-selling opportunities to other services and products.
  • Deliver a proven product to customers using CTI Group’s implementation methodology.

There are over 100 standard reports available in the application representing service types ranging from wireless/mobile, cable, long distance and local. The service provider can select the reports that are presented to the customer by creating reporting packages that meet their customers’ needs. SmartBill Connect provides comprehensive detail, summary and trend reporting, allowing the enterprise to quickly manage their communications invoice; accurately allocate costs to individuals, projects or departments; filter for individual detail elements within their billing data and rerate their usage and non-usage costs for rebilling, profit-center creation and administrative inclusion.