Case Study 1 - Manufacturing

A top-ten global electronics manufacturer needed the ability to allocate invoice information with different rates from the carrier based upon the international dialed number. They wanted to turn their telecom department into a profit center by increasing the rate of a call when billed back to the individual departments. They specifically wanted to be able to increase the calls to certain international countries by a percentage that would vary depending on the country called.

ISSUES

• Allocating invoice detail with different costs was very labor intensive. Excel^® did not provide sufficient reporting to accomplish this task.

GOALS

• See increased revenue based upon the dialed location.

SmartBill Connect's Solution

Recosting: By using the recosting feature, one of the top-ten global electronics manufacturers was able to create multiple rate entries for each international location with different percentage mark-ups. These rate entries were then applied to regional locations in packages, allowing different offices to call different international locations with unique rate plans.

Case Study 2 - Finance

A well known financial institution came to CTI Group because they had numerous offices spread throughout the globe. It was management's objective for each office to receive their own billing detail, yet headquarters needed a copy to review and pay the invoice. Security and privacy standards dictated that regional managers should not be able to view other managers' invoice information. It was necessary for the long distance carrier to implement several bill invoice levels for the regional offices and to send a complete copy of the bill to headquarters.

ISSUES

• The cost and inconvenience of having to create and deliver multiple copies of invoices to be sent to different offices.

GOALS

• Allocate invoice detail to regional offices.
• Maintain autonomy for each regional office.
• Provide one master invoice point to headquarters with complete invoice review and control.

SmartBill Connect's Solution

Combination Billing: CTI Group's platform allowed the service provider to combine invoices that roll-up to a master invoice level while still maintaining the unique account structures within each invoice. As invoices are received throughout the monthly billing cycles, they are matched back to the master invoice level and combined for presentment. All reports and totals can be run and reviewed at this new master level. This eliminates the need to create multiple invoices for the same corporate customers.

Web Access: Corporate customers are able to view their invoices using their web browser, eliminating the need for paper bills, CDs or installation of client billing software.

Case Study 3 - Service

A world leader in convenient foods and beverages used SmartBill Connect to allow users, including executives, to access their invoices from any location, even remotely.

ISSUES

• Multiple copies of invoices were sent to different offices. Electronically delivered data, via CD, had size and visibility issues. Executives needed access to invoices at a variety of levels.

GOALS

• Allow individuals to see the information they need and only that information. To provide access anytime, anywhere, and provide one master invoice point to headquarters for complete invoice review and control.

SmartBill Connect's Solution

Web Access: Corporate customers are able to view their invoices using their web browser, eliminating the need for paper bills or an installation of client billing software.

Security Manager: Corporate administrators have the ability to create user accounts with access permissions to different levels of the entire invoice. Regional managers only have access to information that belongs to them, yet administrators or finance personnel at headquarters can view the entire invoice.