SmartRecord

SmartRecord systems are reliable and stable which are both key factors in non-stop recording environments. SmartRecord performs on a straightforward, web-based user interface ensuring calls can be replayed quickly and easily, and fills key business requirements where recording is vital for liability, dispute resolution, training and quality monitoring purposes

SmartRecord is our new voice recording solution, capable of recording traditional (TDM), VoIP and hybrid telephony solutions in a single recorder. SmartRecord systems are infinitely scalable, capable of recording from 4 - 512 channels in a single recorder. SmartRecord has the flexibility to connect additional recorders and provide a multi-site solution capable of recording thousands of channels.

Customer Problems: SmartRecord Solutions

Dispute Resolution: SmartRecord will ensure any internal or external disputes are resolved in minimum time and with minimum cost. SmartRecord offers accurate, impartial and provable incident analysis and real-time management support as calls are recorded and kept for as long as required. This offers both individual and business protection and ensures compliance and regulatory issues are being followed.

Security and Protection: SmartRecord protects individuals and companies from abuse, fraud and misrepresentation. Calls are recorded and can be replayed to provide evidence to support, or counter, claims as required.

Training: Recorded calls can be used for training new and existing staff. Calls can show how to manage customer expectations, deal with inquiries or handle problematic issues. SmartRecord also enables proactive business decisions in managing customer service levels by listening to, understanding and responding to the most frequently asked questions and any regularly highlighted problems.

System Features

• Supports multiple formats in one box, including analogue, digital, trunk and multiple VoIP protocols
• No third party software requirements
• Secure call store
• Time stamped recordings
• 4 - 512 recording channels per recorder
• Mixed inputs from traditional telephony or VoIP
• 200 channels of VoIP
• 480 channels of E1 ISDN
• 192 channels of digital or analogue connectivity
• Designed, built and supported in the UK
• Enabled for use with existing NAS and SAN storage systems. This increases the amount of calls that can be stored while reducing the cost
• Archiving of calls on to removable media via NXA tape
• Roving license
• SNTP as a licensed upgrade
• APIs for easy to implement applications

User Features

• 50 simultaneous web replay sessions available with all systems
• Hierarchical security from within the recorder platform
• Selective delete
• Control the recording on demand
• Live Acquire (listen to calls in real-time)
• Single click last calls replay
• SNMP as standard for effective alarm notification
• Annotate calls without expensive and complex CTI Group integration
• Replay directly from archive media
• Loop playback of call sections
• Variable speed replay
• Mute left or right channel on playback to listen to one party only
• 200 channels of VoIP
• 480 channels of E1 ISDN
• 192 channels of digital or analogue connectivity

User interface with easy navigate buttons, loop call and replay speed features