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CTI GROUP SOLUTIONS

SMARTBILL CONNECT PROTEUS EMPULSE SMARTRECORD SMARTRECORD IP (new!)

Fraud Activites Identified

  • DISA (Direct Inward System Access)
  • Call forwarding, voicemail and auto-attendant (Dial Through Fraud)
  • Calls to the maintenance port
  • Calls to unexpected destinations
  • Calls during company holidays or out-of-hours
  • Large numbers of short duration incoming calls (war dialing)
  • Network breakout (trunk to trunk calls)
  • Calls exceeding particular thresholds (cost, duration, volume)
Fraud Guard
Features and Benefits
Application Benefits