From the largest Multinational Corporate customers to residential users, CTI Group has provided electronic billing management and analytics solutions that have helped telecom businesses manage key resources while also providing transparency and tools for their subscribers to manage their bills.
As the services provided by telcos continue to evolve, so too must the mechanisms used to bill, accept payment and provide support for billing issues. Analysis is far more than a software solution; it is the access point of critical data for the telco and their end users.
Proteus offers a solution to streamline the reporting and intelligence from your voice communications. Secure and efficient, our call accounting and management tool includes a real-time costing engine for billing reports, carrier rates analysis in multiple currencies and mobile spend management. Proteus tools also enable cost center allocation, charge back, and network effectiveness of items like call routing, abandon calls, DID utilization, etc. Protect your communication network investment and increase your ROI with Proteus.
Capturing voice interactions is no longer exclusive to the regulatory environment. More companies everyday are seeing the value in call recording solutions. CTI Group’s award-winning platform, SmartInteraction Suite, takes call recording from a required function to a desirable capability. The SmartInteraction Suite provides
tools to help your business increase access to customer and competitor intelligence, thereby enabling improved processes, product development and service management. Learn more about how this solution can transform the way you interact with your customers, manage your teams and eliminate information silos in your organization.
Count on CTI Group to not only support your solution – have us manage it. With our Managed Services packages, your company can maximize its investment by combining the power of the Proteus Product Suite with the technical skills and knowledge of CTI Group’s expert staff. By using Managed Services, your company will get the most out of the Proteus solution – increasing potential cost savings by improving network efficiency – all while freeing up critical internal IT resources.
We want to hear from you about what your customers are looking for and how we might be able to help you meet their needs.
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