Aberdeen Group - Voice of the Customer: Big Data as a Strategic Advantage
CTI Group is a global provider of innovative carrier-grade software solutions and services which empower organizations to gain strategic competitive advantage from their customer communications data. The harnessing, analysing and exploitation of this data is a proactive way to better segment and thus improve how customers interact with your business.
We provide organizations with that much needed strategic lever that helps convert communications data into actionable insights.
"The most important thing in communication is to hear what isn't being said."
To help businesses drive profit and sustainable competitive advantage from their communications data, through a more interactive and personalized customer experience.
- Over 30 years experience of telecom data analytics
- Over 10 Tier 1 Communication Service Provider Customers
- Technology leader in online billing analytics
- A market leader in hosted communication recording delivering the first multi-tenant hosted recording solution.
- A market leader in telecom management for international financial markets