Leading Developer of Cloud-Based Call Recording & Analytics, Enterprise Call Accounting and Service Provider Electronic Billing Learn more
Solutions
- Cloud-Based Call Recording & Analytics
- Mobile Communications Recording
- eBilling & Analysis
- Call Accounting & Reporting
- Managed Services
- Trader Compliance Suite
Capturing voice interactions is no longer exclusive to the regulatory environment. More companies everyday are seeing the value in call recording solutions. CTI Group’s award-winning platform, SmartInteraction Suite, takes call recording from a required function to a desirable capability. The SmartInteraction Suite provides
tools to help your business increase access to customer and competitor intelligence, thereby enabling improved processes, product development and service management. Learn more about how this solution can transform the way you interact with your customers, manage your teams and eliminate information silos in your organization.
SmartRecord Mobile offers multiple options for recording communication to and from mobile devices, including Smartphones. SmartRecord’s innovative design allows it to be installed in a mobile network to capture mobile communication at network level, independent of the device. It is often purchased by mobile operators who wish to provide recording as a service. Additionally, SmartRecord provides options for recording mobile communication via premised-based integration with supported IP PBXs, or via deployment of an app to the handset, including support for iOS, Android and Blackberry devices. Utilizing SmartRecord Mobile provides companies with the ability to merge both fixed and mobile communication recording into one web-based application for searching, reporting and analyzing.
From the largest Multinational Corporation to residential customers, CTI Group has, for over 25 years, provided electronic bill management and analytics solutions that have helped telecom businesses provide powerful tools to their subscribers to manage their bills. As the services provided by telcos continue to evolve, so too must the mechanisms used to bill, accept payment and provide support for billing issues. Analysis from CTI Group is far more than a software invoicing and analytics solution; it is the access point for critical data, both for the telco and their end users.
Proteus offers a solution to centralize the reporting and business intelligence from your voice communications. Secure and efficient, our call accounting and management tool includes a real-time costing engine to cost calls using PBX data; carrier cost comparison and cost allocation; real-time fraud detection, analysis of over, under, or unused assets with trend reporting; measurement of key performance indicators across your voice network; comparison of different carrier rates in multiple currencies; and mobile spend management. Proteus tools also enable cost center allocation, charge back, and network analysis of items like call routing, abandon calls, DID utilization, etc. Protect your communication network investment and achieve rapid ROI in your investment in Proteus.
Count on CTI Group to not only support your solution – have us manage it. With our Managed Services packages, your company can maximize its investment by combining the power of the Proteus Product Suite with the technical skills and knowledge of CTI Group’s expert staff. By using Managed Services, your company will get the most out of the Proteus solution – increasing potential cost savings by improving network efficiency – all while freeing up critical internal IT resources.
The New Dodd-Frank Wall Street Reform and Consumer Protection Act has forced financial institutions to re-vamp their voice solutions or be subject to penalty. This new legislation has posed a significant problem for these firms IT departments. However, our Trader Compliance Suite helps ease the pain that has resulted from this legislation by providing a package of three distinct products, which can be deployed individually or as a turnkey solution, that helps to make financial institutions compliant.compliance.
Capturing voice interactions is no longer exclusive to the regulatory environment. More companies everyday are seeing the value in call recording solutions. CTI Group’s award-winning platform, SmartInteraction Suite, takes call recording from a required function to a desirable capability. The SmartInteraction Suite provides tools to help your business increase access to customer and competitor intelligence, thereby enabling improved processes, product development and service management. Learn more about how this solution can transform the way you interact with your customers, manage your teams and eliminate information silos in your organization.
SmartRecord Mobile offers multiple options for recording communication to and from mobile devices, including Smartphones. SmartRecord’s innovative design allows it to be installed in a mobile network to capture mobile communication at network level, independent of the device. It is often purchased by mobile operators who wish to provide recording as a service. Additionally, SmartRecord provides options for recording mobile communication via premised-based integration with supported IP PBX, or via deployment of apps to the handset, including support for iOS, Android and Blackberry devices. Utilizing SmartRecord Mobile provides companies with the ability to merge both fixed and mobile communication recording into one web-based application for searching, reporting and analyzing.
From the largest Multinational Corporate customers to residential users, CTI Group has provided electronic billing management and analytics solutions that have helped telecom businesses manage key resources while also providing transparency and tools for their subscribers to manage their bills.
As the services provided by telcos continue to evolve, so too must the mechanisms used to bill, accept payment and provide support for billing issues. Analysis is far more than a software solution; it is the access point of critical data for the telco and their end users.
Proteus offers a solution to streamline the reporting and intelligence from your voice communications. Secure and efficient, our call accounting and management tool includes a real-time costing engine for billing reports, carrier rates analysis in multiple currencies and mobile spend management. Proteus tools also enable cost center allocation, charge back, and network effectiveness of items like call routing, abandon calls, DID utilization, etc. Protect your communication network investment and increase your ROI with Proteus.
Count on CTI Group to not only support your solution – have us manage it. With our Managed Services packages, your company can maximize its investment by combining the power of the Proteus Product Suite with the technical skills and knowledge of CTI Group’s expert staff. By using Managed Services, your company will get the most out of the Proteus solution – increasing potential cost savings by improving network efficiency – all while freeing up critical internal IT resources.
The New Dodd-Frank Wall Street Reform and Consumer Protection Act has forced financial institutions to re-vamp their voice solutions or be subject to penalty. This new legislation has posed a significant problem for these firm's IT departments. However, our Trader Compliance Suite helps ease the pain that has resulted from this legislation by providing a package of three distinct products, which can be deployed individually or as a turnkey solution, and prove compliance.
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